长沙招聘

Monitor the process performance, conduct data analysis and provide customer service strategic solution for improvement

监控现有流程，进行数据分析，为流程的改进优化提供策略方案

Duties and responsibilities

1. Work with team member to design and optimize customer service process

2. Conduct data analysis based on CS performance and provide improvement solution

3. Maintain regular data and report for business analysis

4. Participate in the business forecast and capacity plan

5. Participate in the shift model design and optimization

6. Participate in the incentive scheme design and optimization

7. Coordinate with business departments to improve the process and team performance

8. Other tasks as assigned

1. 与团队共同努力，参与客户服务流程的设计和优化

2. 基于现有客服流程进行数据分析，提出优化方案

3. 维护日常业务分析需求数据及报表
4. 参与业务预测和计划方案
5. 参与排班模型设计和优化
6. 参与绩效方案设计和优化
7. 与业务部门协调合作、改进流程和团队绩效
8. 完成上级安排的其他任务

Requirements

1. Bachelor or above Degree;

2. SQL skill;

3. Strong oral communication and writing skills, strong logical thinking;

4. Strong data analytical skills

5. Fluent English listening, speaking, reading and writing, CET - 4 or above

6. Working proactively, strong sense of purpose and sense of responsibility, can work under strong pressure & multi-tasking

1. 本科或以上学位

2. 具有SQL技能
3. 具有较强的口头表达和写作技巧,逻辑思维强
4. 具有较强的数据分析能力
5. 流利的英语听、说、读、写能力，CET – 4级及以上

6. 工作积极主动，有强烈责任感和目标性，抗压力强，具体有多任务管理能力