长沙招聘

职位描述：
公司描述Company Intro
作为全球领先的奢侈品集团之一，历峰集团Richemont由20家品牌组成。每一家品牌都像一个小家庭，在秉持进取精神和尊重传统的基础上面向国际市场开展业务。我们将非凡艺术与工匠精神应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。

职位描述Key Responsibilities
Turnover and margin
Developing the turnover of the boutique in accordance with the retail strategy:
1. Meeting the turnover targets set by Brand Management/Retail Management
2. Respecting discount policy
3. Achieving key performance indicator values defined by the management

Boutique
Representing the brand in the boutique and outside:
1. Responsible for the standard of welcoming & handling the customers (in the boutique, on the phone, by email and during events)
2. Responsible for the appearance and maintenance of the boutique
3. Responsible for the merchandising of the boutique
4. Local Brand Ambassador with partners and local dignitaries

Managing the operation of the boutique:
1. Responsible for the stock
- Ensure of its accuracy
- Maintenance of stock in first-rate condition
- Sale of discontinued products in line with any pricing or incentive policy set by the brand
2. Responsible for the cash register (compliance with procedures and with legal, fiscal and Customs regulations)
3. Daily reporting (the day’s sales figures)
4. Monthly reporting (identifying strengths and weaknesses, defining actions plan for coming month)
5. Overseeing the respect of all procedures issued by the company

Team
Managing the team:
1. Giving recruitment advice for validation by the Brand Manager
2. Integration and training (products, procedures, behaviour, etc.) of new sales staff
3. Monitoring the appearance and behaviour of each boutique employee
4. Coaching the team to reach individual and collective objectives
5. Coordination and motivation of the team (daily & monthly meetings, training, etc.)
6. Developing a good spirit within the team (based on fairness)
7. Distribution of tasks and ensuring sales staff versatility
8. Enforcing the group’s local security rules
9. Staff scheduling
10. Arbitration of conflicts

Marketing management:
1. Be the spokesman for top management, ensuring that strategies are understood and put into place across the team
2. Comment on boutique results (turnover, numbers of visitors to the boutique, discount rate, special sales, customer-relations management, etc.) a monthly basis
3. Report all issues concerning the boutique (staff, clients, sales, products, etc.)
4. Capacity to propose specific actions aimed at developing turnover

Client
Satisfying customers
1. Providing a service of excellence with the team
2. Providing excellent customer after-sales service
3. Building long-term relationships with customers
4. Taking care of VIP clients
5. Taking care of any complaints

Managing the development of the boutique’s clientele:
1. Being the local Brand Ambassador
2. Development of a qualified customer database
3. Building up a VIP customer database and following it up
4. Developing and implementing marketing relations plan
5. Constantly drawing new customers by defining and implementing appropriate action plans and by recruiting outside the Boutique


任职要求Qualification
1. Solid expenience in retail industry more than 5 years and ablove in manage level
2. Strong attention to details
3. Good at problen-solving
4. Good understanding of sales and operations of a boutique
5. Stong interpersonal relationship skills and demonstrated leadership skills and demonstrated leadership abilities
6. Strong understanding of the customer service basices
7. Good English is preferred 举报 分享

历峰集团(Richemont)旗下Maison的成功源于所有员工的热情。
作为全球领先的奢侈品公司之一，历峰集团(Richemont)由21家Maison组成，每一家Maison都像一个小家庭。在秉持进取精神和尊重传统的基础上，每一家Maison都面向国际市场开展业务。我们将métiers d’art和工艺应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。历峰集团(Richemont)博采众长，同时充分发挥自身独特的美学鉴赏力，与时下最流行的时尚相融合，引领可持续发展又符合道德规范的奢侈品风尚。

历峰集团(Richemont)拥有企业支持服务，并设有地区共享服务平台。这些服务向每一家Maison提供支持，确保各Maison能够专注于发挥他们在设计、创造、销售和市场营销等领域的特长。

我们已经共同走过了2000多年的历史，如今我们也应当着眼未来，因此，我们邀请您加入我们，共同在Maison历史中书写新的成功篇章。

历峰集团(RICHEMONT) MAISON的传统
作为世界上一些最负盛名的奢侈品的发源地，历峰集团(Richemont)的每一家Maison都独具特色，拥有各自的发展历史。在整个历峰(Richemont)集团，诚信和创新都受到尊重和保护。工艺和专业技术是至高无上的——二者都继承了过去几代历峰(Richemont)人沿袭下来的技能和知识，并与当代工艺技巧和技术融为一体。