AA/ICP/ICP-MS Field Service Engineer
赛默飞世尔科技（中国）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2012-09-23
- 工作地点：宁波
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：FAE 现场应用工程师 售前/售后技术支持工程师
职位描述
Position Summary:
Provide post sales customer support services such as installation, preventative maintenance, customer training, repair, on-line support or technical consultation as required to ensure customer purchased Thermo products meet Thermo performance and operation standards and customer expectation thus achieve or improve customer loyalty to Thermo Scientific.
Key Responsibilities:
1. Service to customers:
a) Work independently to service AA/ICP/ICP-MS products involving: Installations, Training, Method and Application Development, Telephone and On-site Diagnostics and Repair Services, Preventative Maintenance visits.
b) Provide technical assistance, consultation and problem solving to customers as necessary.
2. Customer satisfaction
a) Ensuring customer satisfaction in all aspects of services provided.
3. Knowledge update and experience sharing
a) Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
4. PPI: Actively participate PPI projects to improve work quality and effectiveness.
5. Documentation and reporting
a) Accurately document field service activities, including installation report and service work report, and timely submit through the required system.
b) Submit weekly Expense reports on a timely basis.
Key Metrics:
Installation and service work quality
Average time of customer services
Expense budget
Teamwork with sales and other teams
CAS
Participation in PPI
Minimum Requirements/Qualifications:
Qualifications:
1. BS degree or above in analytical chemistry, chemical engineering, or equivalent required.
2. 3-5 years working knowledge of analytical instrument especially on AA/ICP/ICP-MS. Fluency with personal computers is also required.
3. Preference will be given to those with 3-5 years Field Service experience, previous experience in installing, servicing, and sales of analytical instrumentation.
4. Must have proven ability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation in a commercial scientific laboratory environment.
5. Must have the ability to work independently, have effective communication skills, interpersonal and listening skills.
6. Effective oral and written communication skills with both English and Chinese (Mandarin).
Knowledge, Skills and Abilities necessary to perform essential functions
1. Knowledge
General Analytical Instrument/Spectroscopy product knowledge.
College degree or equivalent service or business experience.
2. Skills
Clear, concise verbal and written communication.
Logical thinking and diagnostic complex problems.
Effective time utilization.
Flexibility and creativity.
Effective interpersonal communicator.
Effective "listener".
Customer focus.
3. Abilities
Positive image and mental outlook.
Goal oriented.
High level of integrity/credibility.
Willingness to accept constructive criticism/suggestions.
Open to positive change.
Learn new products and new knowledge fastly.
Willingness to travel.
Handles pressure/disappointment professionally.
Interaction with Other Employees (level of contact, purpose, and frequency)
1. Technical Support Manager - frequently
2. China Customer Call Center - frequently
3. Sales Managers - as needed.
4. Oversea Factories - as needed
Provide post sales customer support services such as installation, preventative maintenance, customer training, repair, on-line support or technical consultation as required to ensure customer purchased Thermo products meet Thermo performance and operation standards and customer expectation thus achieve or improve customer loyalty to Thermo Scientific.
Key Responsibilities:
1. Service to customers:
a) Work independently to service AA/ICP/ICP-MS products involving: Installations, Training, Method and Application Development, Telephone and On-site Diagnostics and Repair Services, Preventative Maintenance visits.
b) Provide technical assistance, consultation and problem solving to customers as necessary.
2. Customer satisfaction
a) Ensuring customer satisfaction in all aspects of services provided.
3. Knowledge update and experience sharing
a) Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
4. PPI: Actively participate PPI projects to improve work quality and effectiveness.
5. Documentation and reporting
a) Accurately document field service activities, including installation report and service work report, and timely submit through the required system.
b) Submit weekly Expense reports on a timely basis.
Key Metrics:
Installation and service work quality
Average time of customer services
Expense budget
Teamwork with sales and other teams
CAS
Participation in PPI
Minimum Requirements/Qualifications:
Qualifications:
1. BS degree or above in analytical chemistry, chemical engineering, or equivalent required.
2. 3-5 years working knowledge of analytical instrument especially on AA/ICP/ICP-MS. Fluency with personal computers is also required.
3. Preference will be given to those with 3-5 years Field Service experience, previous experience in installing, servicing, and sales of analytical instrumentation.
4. Must have proven ability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation in a commercial scientific laboratory environment.
5. Must have the ability to work independently, have effective communication skills, interpersonal and listening skills.
6. Effective oral and written communication skills with both English and Chinese (Mandarin).
Knowledge, Skills and Abilities necessary to perform essential functions
1. Knowledge
General Analytical Instrument/Spectroscopy product knowledge.
College degree or equivalent service or business experience.
2. Skills
Clear, concise verbal and written communication.
Logical thinking and diagnostic complex problems.
Effective time utilization.
Flexibility and creativity.
Effective interpersonal communicator.
Effective "listener".
Customer focus.
3. Abilities
Positive image and mental outlook.
Goal oriented.
High level of integrity/credibility.
Willingness to accept constructive criticism/suggestions.
Open to positive change.
Learn new products and new knowledge fastly.
Willingness to travel.
Handles pressure/disappointment professionally.
Interaction with Other Employees (level of contact, purpose, and frequency)
1. Technical Support Manager - frequently
2. China Customer Call Center - frequently
3. Sales Managers - as needed.
4. Oversea Factories - as needed
公司介绍
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.
About Thermo Fisher Scientific China
Thermo Fisher Scientific (China) Co., Ltd has been operating in China for over 35 years. Headquartered in Shanghai, Thermo Fisher Scientific China has branch offices in Beijing, Guangzhou, Hong Kong, Chengdu, Shenyang, Xi’an, Nanjing, Wuhan, Jinan, and Dongguan with around 5,000 employees. Our products mainly include analytical instruments, laboratory equipment, chemical reagents, consumables, software and more; providing comprehensive laboratory solutions and serving customers across various industries.
In order to meet the local needs in China, we have established 8 manufacturing sites in Shanghai, Beijing, Suzhou and Guangzhou respectively. We also have 6 application centers and demo labs across the country which bring world-class technology and products with application development and training services to local customers. Lastly, we have the China Innovation Center in Shanghai and Suzhou, with over 100 scientists & engineers and more than 100 patents. China Innovation Center focuses on research and development supporting key vertical markets and develops products according to local demands with global advanced technologies. We have a nationwide maintenance network and China service training team, including over 2,800 professionals directly providing services for customers.
We are committed to enabling our customers to make the world healthier, cleaner and safer.
赛默飞世尔科技简介
赛默飞世尔科技是科学服务领域的世界领导者。公司年销售额超过300亿美元。
我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战、促进医疗诊断和治疗的发展、提高实验室生产力。
我们全球超过80,000名赛默飞员工将借助于一系列行业领先的品牌Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific、Unity Lab Services和Patheon，为客户提供领先的创新技术、便捷采购方案和全方位服务。
赛默飞世尔科技中国简介
赛默飞世尔科技进入中国发展已超过35年，在中国的总部设于上海，并在北京、广州、香港、成都、沈阳、西安、南京、武汉、济南、东莞等地设立了分公司，员工人数约为5000名。我们的产品主要包括分析仪器、实验室设备、试剂、耗材和软件等，提供实验室综合解决方案，为各行各业的客户服务。
为了满足中国市场的需求，现有8家工厂分别在上海、北京、苏州和广州等地运营。我们在全国还设立了6个应用开发中心以及示范实验室，将世界级的前沿技术和产品带给中国客户，并提供应用开发与培训等多项服务；位于上海和苏州的中国创新中心，拥有100多位专业研究人员和工程师及100多项专利。创新中心专注于垂直市场的产品研究和开发，结合中国市场的需求和国内外先进技术，研发适合中国用户的技术和产品；我们拥有遍布全国的维修服务网点和特别成立的中国技术培训团队，在全国有超过2800名专业人员直接为客户提供服务。
我们致力于帮助客户使世界更健康、更清洁、更安全。
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.
About Thermo Fisher Scientific China
Thermo Fisher Scientific (China) Co., Ltd has been operating in China for over 35 years. Headquartered in Shanghai, Thermo Fisher Scientific China has branch offices in Beijing, Guangzhou, Hong Kong, Chengdu, Shenyang, Xi’an, Nanjing, Wuhan, Jinan, and Dongguan with around 5,000 employees. Our products mainly include analytical instruments, laboratory equipment, chemical reagents, consumables, software and more; providing comprehensive laboratory solutions and serving customers across various industries.
In order to meet the local needs in China, we have established 8 manufacturing sites in Shanghai, Beijing, Suzhou and Guangzhou respectively. We also have 6 application centers and demo labs across the country which bring world-class technology and products with application development and training services to local customers. Lastly, we have the China Innovation Center in Shanghai and Suzhou, with over 100 scientists & engineers and more than 100 patents. China Innovation Center focuses on research and development supporting key vertical markets and develops products according to local demands with global advanced technologies. We have a nationwide maintenance network and China service training team, including over 2,800 professionals directly providing services for customers.
We are committed to enabling our customers to make the world healthier, cleaner and safer.
赛默飞世尔科技简介
赛默飞世尔科技是科学服务领域的世界领导者。公司年销售额超过300亿美元。
我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战、促进医疗诊断和治疗的发展、提高实验室生产力。
我们全球超过80,000名赛默飞员工将借助于一系列行业领先的品牌Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific、Unity Lab Services和Patheon，为客户提供领先的创新技术、便捷采购方案和全方位服务。
赛默飞世尔科技中国简介
赛默飞世尔科技进入中国发展已超过35年，在中国的总部设于上海，并在北京、广州、香港、成都、沈阳、西安、南京、武汉、济南、东莞等地设立了分公司，员工人数约为5000名。我们的产品主要包括分析仪器、实验室设备、试剂、耗材和软件等，提供实验室综合解决方案，为各行各业的客户服务。
为了满足中国市场的需求，现有8家工厂分别在上海、北京、苏州和广州等地运营。我们在全国还设立了6个应用开发中心以及示范实验室，将世界级的前沿技术和产品带给中国客户，并提供应用开发与培训等多项服务；位于上海和苏州的中国创新中心，拥有100多位专业研究人员和工程师及100多项专利。创新中心专注于垂直市场的产品研究和开发，结合中国市场的需求和国内外先进技术，研发适合中国用户的技术和产品；我们拥有遍布全国的维修服务网点和特别成立的中国技术培训团队，在全国有超过2800名专业人员直接为客户提供服务。
我们致力于帮助客户使世界更健康、更清洁、更安全。
联系方式
- 公司地址：浦东新区新金桥路27号 (邮编：201206)
- 电话：15002183771