长沙招聘

职位描述：
Key tasks
Purpose: The General Manager is responsible for planning and managing the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
Position Overview: The General Manager is responsible for short and long term planning and day-to-day operations. Recommends the hotel’s budget, marketing plans and business plans and manages within approved plans and objectives. Position is responsible for the direct supervision of the hotel’s executive committee and the indirect supervision of all hotel employees.
The General Manager has ultimate responsibility for the overall satisfaction and achievement of the hotel’s goals.
Key Responsibilities
Increase and maintain the value of the asset
Owns and manages the relationship with the owner
To be directly responsible for the sales and revenue management strategy and implementation of the hotel
Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality
Develop, recommend, implement and manage the hotel’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and corporate management expectations
Identify ROI projects; build and present the business case to ownership
Coordinate capital improvement projects to maintain/upgrade quality standards and property image
Ensures optimal compliance with corporate focus audit
Manages performance issues that arise within the management team
Leads the business team through the attendance of all scheduled meetings
Work directly with the Human Resources function, to ensure appropriate hiring, training, motivating, coaching, counseling and developing of team members
Effectively communicates with team members
Conducts a daily briefing with management on current key activities
Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
Participate in community and professional organizations to maintain high visibility and promote a positive image
Be an inspiration to all hotel staff to achieve luxury levels of performance
Interacts in a positive way with all team members to ensure a luxury guest experience
Ensures compliance with local health and safety regulations
Must be an example of the company Values, brand standards, and a champion of grooming and appearance guidelines

Essential And Optional Requirements
Minimum of 10 years’ operational management experience or at least 3 years General Manager. experience, preferably in luxury hotels’ operations.
Demonstrated results-driven leadership.
Fluent Mandarin And China Experience Required.
Reliable, organized and pro-active with strong communications skills.

Skill
Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
More than 20 years
Languages essential
Mandarin (Primary tongue) 举报 分享

CAREERWIN成立于2001年，由高学历且具备丰富人力资源工作经验的专业人士组成。
CAREERWIN是上海市政府认定的、合法的从事人才招聘、交流及相关人力资源服务的专业公司。
CAREERWIN既拥有上海市人事局颁发的人才交流服务证书、也获得了上海市信息港办公室颁发的上海市人力资源许可证。
CAREERWIN 致力于为客户提供操作性强的人力资源解决方案，通过出色的高质量服务，成为客户在人力资源管理方面的成功帮手。
CAREERWIN希望成为向您提供人力资源相关的、一站式服务的首选供应商。