长沙招聘

The key responsibilities

Manage the day-to-day operations of the application processing center in compliance with set, controlled and monitored guidelines.

1. Developing, coordinating and implementing first-class application processing services

2. The achievement of all client led Service Level Agreements

3.The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client's SLA

4.Maximizing productive efficiency within the company and improving on our current delivery and reporting processes

5.Ensuring the quality of customer service

6.Ensuring appropriate communication channels exist between the staff and customers

7.Keeping customers information confidential

8.Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business


The Selection Criteria
Experience

1. 2-5 years working experience
2. Direct people management experience in a customer service or retail environment essential, preferably within a large international organization
3.Comparable experience of working in a fast-paced environment

Qualifications
University graduate (or equivalent) desirable; masters degree an advantage

Skills/Personal Attributes

1. Excellent communication and interpersonal skills
2. Fluent in English and German
3. Able to establish and maintain effective relationships with team members and customers
4. Demonstrable skill in independent problem-solving
5. Self-motivated, patient and professional
6. Strong sense of responsibility and ability to work well under pressure
7. Experience of managing in a collaborative team environment, delegating workloads and authorities
8. Knowledge of customer service techniques and principles

TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our 46 countries of operations.

We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.

Our Group Values
Integrity, Respect, Professionalism, Innovation, Commitment

For more information on TLScontact, please visit: corp.tlscontact.com

TLScontact is what your are looking for if:
- you are the kind of person who thrives for challenges
- you are looking for personal development opportunities with truly global reach

What makes us the Best Place for People:
- we ranked one of the top 8 Best Companies to Work for？ in Greater China in 2012
- Our office is LEED Gold certified with modern green furniture and high-tech air filtration system
- You will have free access to a high-end Fitness club under our corporate membership
- Complementary coffee, soft drinks and fruits available to all our staff

We want you to join us if you:
- are proactive
- are efficient and organized
- are a self-starter and hard working
- are a team player
- always pay attention to details
- have good interpersonal skills

关于我们

我们的快速成长，来自于客户对我们的信任和每天我们在全世界的团队的出色成就。

我们做什么

TLScontact是一间迅速发展的面对面服务中心。我们为客户提供具有特殊标准的高安全性，高管理控制性，和高透明度的顾客管理服务。

我们的价值观

统一、尊重、专业、创新、承诺

Teleperformance

TLScontact是Teleperformance集团下一个专门提供面对面服务的分属公司，卓越的服务品质全球领先。

Teleperformance已经在为全球很多个公司提供顾客关系管理，技术支持和应收账款管理服务，并取得了优异的成绩。

在2013年，Teleperformance集团实现了32.3亿美元的收益。

面对面服务

TLScontact 专门提供与顾客面对面的顾客关系管理的外包服务。我们的中心能够将客户和他们的顾客相连接，提供的服务范围包括从内勤处理到收到申请。

遍布全球

我们全球性的业务分布和经验丰富的团队使得我们能够在非常短的时间内在世界上任何一个地方开始经营新的面对面业务。