Customer Care Executive
古驰(中国)贸易有限公司
- 公司规模:5000-10000人
- 公司性质:外资(欧美)
- 公司行业:奢侈品/收藏品/工艺品/珠宝
职位信息
- 发布日期:2017-06-08
- 工作地点:上海-静安区
- 招聘人数:1人
- 工作经验:3-4年经验
- 职位月薪:6-8千/月
- 职位类别:仓库管理员
职位描述
职位描述:
Key Accountabilities
- Provide technical feedback/solutions for the complaints to the After sales team/Head Quarter regarding the issues of customers’ products and i***entory.
- Support and follow up to After Sales team on each kind of potential issue (i***entory issues ,technical issues, etc.) that can have an impact on the customer/company.
- Manage in the proper way the stock/i***entory in the aftersales or i***entory ERP system to ensure a reliable on hand accordingly with his/her responsibility in the repair center.
- Cooperate with the Head Quarter and with the external repair center on potential quality issues or i***entory issues
- Coordinate the repair activities of the external repair centers
- Yearly stock take to ensure accurate stock level
- Optimize and increase the efficiency of the repair center flows items accordingly to his/her responsibility
- Provide reliable information to HQ related to quality issues and potential credit note
- Collaborate with all the other departments to solve problem related to technical issues/i***entory.
- Management of external suppliers/customs
- Manage procurement of items/tools/facilities/stationaries needed in repair center
- Ad hoc projects requested by company
Job Requirements
- Bachelor’s degree in Engineering preferable
- 3+ years of experience in Supply Chain/Logistic Operations
- Able to solve problems in complicated situations through application of strong analytical skills, creativity and judgment
- Able to multi-task and work well under pressure
- Strong attention to detail and accuracy
- Excellent written and verbal English & Mandarin communication skills
- Strong team player with good integrity
- Strong Excel skills, plus Proficiency on Microsoft Office such as Word and PowerPoint
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Key Accountabilities
- Provide technical feedback/solutions for the complaints to the After sales team/Head Quarter regarding the issues of customers’ products and i***entory.
- Support and follow up to After Sales team on each kind of potential issue (i***entory issues ,technical issues, etc.) that can have an impact on the customer/company.
- Manage in the proper way the stock/i***entory in the aftersales or i***entory ERP system to ensure a reliable on hand accordingly with his/her responsibility in the repair center.
- Cooperate with the Head Quarter and with the external repair center on potential quality issues or i***entory issues
- Coordinate the repair activities of the external repair centers
- Yearly stock take to ensure accurate stock level
- Optimize and increase the efficiency of the repair center flows items accordingly to his/her responsibility
- Provide reliable information to HQ related to quality issues and potential credit note
- Collaborate with all the other departments to solve problem related to technical issues/i***entory.
- Management of external suppliers/customs
- Manage procurement of items/tools/facilities/stationaries needed in repair center
- Ad hoc projects requested by company
Job Requirements
- Bachelor’s degree in Engineering preferable
- 3+ years of experience in Supply Chain/Logistic Operations
- Able to solve problems in complicated situations through application of strong analytical skills, creativity and judgment
- Able to multi-task and work well under pressure
- Strong attention to detail and accuracy
- Excellent written and verbal English & Mandarin communication skills
- Strong team player with good integrity
- Strong Excel skills, plus Proficiency on Microsoft Office such as Word and PowerPoint
职能类别: 仓库管理员
公司介绍
古驰 (Gucci),1921年创立于佛罗伦萨,是全球精品品牌之一。借由其独特的创意和革新,以及精湛的意大利工艺闻名于世。古驰隶属于全球高端精品集团——开云集团 (Kering),旗下拥有一系列时装、皮具、珠宝及腕表等知名品牌。
联系方式
- Email:joyce.hu@gucci.com
- 公司地址:上海市南京西路1788号1788国际中心20层 (邮编:000000)
- 电话:13726256895