CRM Manager/会员管理经理
雅芳（中国）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期：2017-06-07
- 工作地点：上海-浦东新区
- 招聘人数：1人
- 工作经验：8-9年经验
- 学历要求：本科
- 语言要求：英语 良好
- 职位月薪：2.5-3万/月
- 职位类别：市场分析/调研人员
职位描述
职位描述：
Through CRM Program to Increase Avon consumer activity and loyalty in offline BB channels and online Tmall & WeChat stores. Which required
1. Initiate effective program with simplified execution to help BB dealers’ offtake.
2. Strong analysis capability to minor big data to outline the review and take actions to initiate the implicated program.
3. Know well how to drive new consumers via different industries’ cooperation.
CRM program initiative ？60%
1）Annual strategies planning, Qtrly tactical planning and monthly execution to ensure the yearly KPI achievement including online and offline.
2）Ad hoc planning based on post review to fine tune/and modify the program
3）Initiate co-op with different industries to drive more new and high quality consumers in AVON
Daily execution 25% ？
1）Communication: including communicate to field sales, dealers via monthly meeting material and also to consumers via WeChat
？ SMS sending to different types of CRM
2）Point collection program, routine monitoring
3）Reporting out
Customer service 10%
1)Routine monitoring
2) Call type optimization
System maintenance and ad hoc reporting 5%
1) POS; CRM self -inquiring system;
2) Contract / Payment
3) Data feeding
QUALIFICATIONS
? Bachelor degree above
? At least independent CRM management 2-3 yeas from program initiative to execution.
? 3rd party CRM experience preferred
? Strong data analysis capability to dig out the route cause and implicated action
? Know well drive new consumers via different industries cooperation
? Familiar with EC platform execution preferred
? Open minded
? Self-motivated
? Hard working
举报
分享
Through CRM Program to Increase Avon consumer activity and loyalty in offline BB channels and online Tmall & WeChat stores. Which required
1. Initiate effective program with simplified execution to help BB dealers’ offtake.
2. Strong analysis capability to minor big data to outline the review and take actions to initiate the implicated program.
3. Know well how to drive new consumers via different industries’ cooperation.
CRM program initiative ？60%
1）Annual strategies planning, Qtrly tactical planning and monthly execution to ensure the yearly KPI achievement including online and offline.
2）Ad hoc planning based on post review to fine tune/and modify the program
3）Initiate co-op with different industries to drive more new and high quality consumers in AVON
Daily execution 25% ？
1）Communication: including communicate to field sales, dealers via monthly meeting material and also to consumers via WeChat
？ SMS sending to different types of CRM
2）Point collection program, routine monitoring
3）Reporting out
Customer service 10%
1)Routine monitoring
2) Call type optimization
System maintenance and ad hoc reporting 5%
1) POS; CRM self -inquiring system;
2) Contract / Payment
3) Data feeding
QUALIFICATIONS
? Bachelor degree above
? At least independent CRM management 2-3 yeas from program initiative to execution.
? 3rd party CRM experience preferred
? Strong data analysis capability to dig out the route cause and implicated action
? Know well drive new consumers via different industries cooperation
? Familiar with EC platform execution preferred
? Open minded
? Self-motivated
? Hard working
职能类别： 市场分析/调研人员
公司介绍
Be a Maverick! 敢闯就不一样！
如果您所期盼的是一份具有挑战性的、富有激情、能充分展现才华的工作，加入我们的行列吧！这里，是人才成长的沃土，这里，是梦想启航的起点！
作为全球美容化妆品行业的领军者，雅芳（avon）连续10年荣登全球百佳品牌榜，年销售收入超过110亿美元，向全球100多个国家和地区的顾客提供优质的产品和服务，连续多年被美国《财富杂志》(fortune)评为“最受推崇的公司之一”。在2012年瑞士达沃斯世界经济论坛上发布的全球企业声誉调查报告中，雅芳与其他24家公司凭借***的企业声誉荣登该榜，成为***一家入选该榜的美容化妆品企业。 2011年，凭借在高科技领域的积极创新，雅芳被美国《福布斯》（forbes）评为“最具创新力企业”之一。
雅芳于上世纪九十年代初进入中国市场，位于广州从化的生产基地投资逾8000万美元，销售渠道及物流网络遍布全国，为中国广大消费者提供包括护肤用品、彩妆产品、香芬产品、个人护理品、保健食品在内的各类优质产品及服务。
雅芳的诞生，雅芳的成长，雅芳的进步有赖于员工杰出的贡献，我们期待您的加入！
如果您所期盼的是一份具有挑战性的、富有激情、能充分展现才华的工作，加入我们的行列吧！这里，是人才成长的沃土，这里，是梦想启航的起点！
作为全球美容化妆品行业的领军者，雅芳（avon）连续10年荣登全球百佳品牌榜，年销售收入超过110亿美元，向全球100多个国家和地区的顾客提供优质的产品和服务，连续多年被美国《财富杂志》(fortune)评为“最受推崇的公司之一”。在2012年瑞士达沃斯世界经济论坛上发布的全球企业声誉调查报告中，雅芳与其他24家公司凭借***的企业声誉荣登该榜，成为***一家入选该榜的美容化妆品企业。 2011年，凭借在高科技领域的积极创新，雅芳被美国《福布斯》（forbes）评为“最具创新力企业”之一。
雅芳于上世纪九十年代初进入中国市场，位于广州从化的生产基地投资逾8000万美元，销售渠道及物流网络遍布全国，为中国广大消费者提供包括护肤用品、彩妆产品、香芬产品、个人护理品、保健食品在内的各类优质产品及服务。
雅芳的诞生，雅芳的成长，雅芳的进步有赖于员工杰出的贡献，我们期待您的加入！
联系方式
- 公司地址：地址：span天目西路128号嘉里企业中心T-1座1601-1604室。