长沙招聘

职位描述：
Position: IT Support Specialist
Reference: 994509
Closing Date: 2 July 2017
Contract Status: Full-time
Vacancy: 1
Salary & Benefits: RMB136,000 to RMB193,000 per annum before all deductions, depending on qualifications and experience
Working Location: Ningbo

Job Outline
Working as a key member of the Campus IT Support team, the role holder will engage widely in supporting IT and Audio Visual (AV) technology for the core business areas of research, teaching and administration across the University of Nottingham both in and off campus.

Qualifications
Essential
- Degree level qualification;
- Formal degree/professional qualification in a relevant subject;
- Certified IT professional qualification;
- Excellent oral and written communication skills;
- Technical skills including: troubleshooting and diagnostic skills, Windows desktop operating system support and deployment, desktop imaging and configuration, application installation/configuration, advanced knowledge of PC Hardware configurations, Office productivity applications, email and messaging technologies, anti-virus technologies, basic networking principles and other related IT hardware (printers, scanners etc.);
- Proven evidence of desk side support and customer liaison to high standards of customer service in an environment supporting Windows based PCs;
- A proven track record of troubleshooting and problem resolution skills in a workplace environment;
- Experience of working both within a team environment and independently, and whilst under pressure to deliver solutions;
- Experience of delivering end user training;
- A broad interest in IT and technology;
- A broad interest in AV technologies;
- Confident, professional and a polite manner when dealing with customers;
- Excellent communication and liaison skills with the confidence to work under pressure and make decisions;
- Ability to work independently or as part of a team;
- Accuracy and attention to detail;
- Willingness to work flexibly and to provide some out of hours support.
Desirable
- Industry qualifications such as: MCTS, MTA, Comptia A+, ITIL foundation;
- Technologies including: App-V, SCCM, active Directory, other operating systems and devices including Macintosh and MacOS, iOS, Android, Linux, Smartphones and tablets, Windows Server, Database technologies, AV and Learning Technologies and associated products;
- Giving presentations;
- ITIL Principles;
- IT Security principles and Data Protection;
- Experience of supporting AV technologies including video conferencing and presentation systems.

Main Duties and Responsibilities
- Provide guidance and resolutions to IT and AV demand, predominantly from the identified primary location. Providing a customer focused service primarily to the schools within support zones;
- Respond to On-site support requests through the IT Service management system (currently Support Works) for the school, department and research institution both on and off campus;
- Plan and design IT solutions for the school, department and research institution both on and off campus;
- Installation and configuration of PC equipment;
- Proactive maintenance and support of AV equipment and facilities;
- Day to day support for all IT devices, including the diagnosing and reporting of hardware faults to external suppliers;
- Provide support to 2nd and 3rd line IT support teams;
- Provide on-site support to school specific and University wide systems;
- Provide training and mentoring to colleagues and customers in person on IT and AV technologies;
- Create, maintain and provide documentation for use by colleagues, technical staff and end customers;
- User account administration;
- Diagnose and report hardware faults to 3rd party suppliers and their support teams;
- Support the AV and PC Rolling Refurbishment schedules, with active participation in these replacement projects;
- Ensure accurate completion of documentation, records and reports (e.g. Supportworks, inventory) to ensure quality information provision;
- Maintain IT inventories and provide feedback to inform budget and purchasing decisions;
- Be responsible for the disposal of obsolete equipment in accordance with University policy;
- Provide feedback to line manager and the Schools based within the building to continuously assess/monitor the impact of the services provided by the IT Support Team;
- Provide and support appropriate IT solutions that understand and meet the requirements of the University’s diverse community, with heightened emphasis on research;
- Work closely with colleagues to provide specialised support, guidance and tailored IT skills training, using IS best practice as the basis;
- Liaise with and discuss current issues with other IT Support teams to ensure and share best practice and to contribute to workload planning;
- Regular team meetings at team to discuss current IT issues and their resolution;
- Assist other IT Support staff and provide cover when necessary to ensure a consistent quality of service for the whole University;
- Direct and active contribution to the delivery of priority projects in IT Services;
- Direct and active contribution to continual development and improvement of operational services;
- Data management, ensuring the safeguarding of intellectual property and business critical information;
- Advice on hardware and software purchasing;
- IT Security best practice and compliance;
- Software licensing advice and adherence;
- Effective use of teaching rooms and learning technologies;
- Develop technical and interpersonal skills with emphasis in an agreed area of expertise, focusing at times on skills appropriate to University initiatives;
- Maintain a broad knowledge of new developments in the rapidly changing discipline of IT and AV technologies through personal study and experimentation;
- Any other duties as appropriate to the role and level including out of hours on-call support where necessary;
- Participate in training and staff development schemes as trainer or trainee as appropriate;
- Maintain appropriate professional development, expertise and awareness;
- Undertake other tasks and responsibilities as may reasonably be required.

How to Apply

Please send job application with the following documents before the closing date:

1. UNNC Application Form (please download from here);
    http://www.nottingham.edu.cn/en/about/documents/applicationform.doc
2. Cover Letter;
3. CV.
Please kindly note that all documents should be completed in English and in Word/ PDF format.
Late or incomplete application will not be considered to be shortlisted.
Please send application and enquiries to job@nottingham.edu.cn 举报 分享

宁波诺丁汉大学创建于2004年，是经中国教育部批准，由英国诺丁汉大学与浙江万里学院合作创办，在中国设立的***家引进世界一流大学优质教学资源、具有独立法人资格和独立校区的中外合作大学。根据泰晤士高等教育以及上海交通大学公布的权威排行榜，诺丁汉大学位列世界高校百强。

学校位于宁波市高教园区，占地面积887亩，建筑面积20万余平方米。目前在校生7800余人，教职员工800余人，来自于世界上70多个国家和地区。学校为员工提供国际化的工作环境，良好的薪资福利待遇和职业发展机会。

应聘须知

进行线上简历投递，所有信息和上传文件必须用英文填写，通过简历筛选者，将会由人力资源办公室以电话或电子邮件形式告知具体面试安排。