长沙招聘

职位描述：
岗位职责：
Exchange/Lync Support Engineer will provide high quality technical support of Microsoft Messaging Solution products such as Exchange Server, and Outlook to the Premier customers in Asia Pacific and Greater China regions. The Support Engineer need to manage both customer relationships and the technical resolution of customer’s requests, deliver high quality CPE through timely response, resolution, interpersonal collaboration and execution.
 
MAIN RESPONSIBILITIES:
l Provide the quick and accurate solutions to the customers’ problems. Meet all follow up commitments made with customers.
l Aligning with Customer’s business time, represent Microsoft and communicate with customers via telephone, written correspondence, electronic service in a timely manner according to the service level agreement.
l Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information.
l Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
Effectively manage relationships with customers, and Technical Account Managers, while ensuring high customer satisfaction of the overall service experiences.
任职要求：
? Bachelor's or postgraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
? Solid English written and verbal communication skills
? Be familiar with firewalls/hardware load balancer, reverse proxy (SNAT&DNAT) and PKI system configuration (Certificate/SSL/TLS)
? Be familiar with Network related knowledge (DNS, DHCP, and SNMP) and Outlook usage.
? Knowledge of IP-PBX, IP Gateway and PSTN technology, such as E1/T1, PRI, CAS/CCS with Avaya/Cisco PBX experience as a plus.
? Basic understanding on Cloud Services
? Solid knowledge in Exchange or Lync is preferred
? Be familiar with PowerShell / Active Directory is a plus? 举报 分享

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。