长沙招聘

职位描述：

KEY ACCOUNTABILITIES:

· Entertain remote scientific communication with HCPs

§ Participate in Sanofi China sponsored regional events on given occasions, communicating medical information,

§ Contact / connect with doctors through remote detailing platform, phone, SMS, email, WeChat… Multi-channel approach to maximize the number of connections with HCPs

§ Entertain quality discussions with the contacted doctors on medical-related general knowledge (Sanofi product, therapeutic area, disease state; trainings)

§ Answer questions, identify and overcome objections

§ Follow up on contacts,

§ Develop by these means excellent relationships with the doctors in the responsible territory.

· Work closely with BU on the field

§ Receive and follow-up on field force medical related requests for customer,

§ Obtain customer information, preferences, needs,

§ Share with field team to increase respective customer knowledge,

§ Complete records of interactions.

· Work in full compliance with company policies and guidelines, including but not limited to Sanofi Code of Conduct, Good Promotional Practice Guidelines. Ensure all product-related information is in-label information.

JOB-HOLDER ENTRY REQUIREMENTS:

Education:

Medical background (pharmacist or doctor degree)

Experience & knowledge:

l At least 2-4y clinical practice, or

l Life science industry experience in marketing, medical, or sales,

l Previous experience in a customer support role/ Knowledge of customer service practices and principles

l Experience in digital or phoning experience environment is a plus.

l Proficient in relevant computer applications

Core competencies:

Remote Detailing

l To provide services to customers as they move among communications channels — including social media and community forums

l To deliver, push the appropriate business service, content to determine the next best action, information or process with which to engage the customers.”

l To understand the customer journey including digital journey to help focus on operational efficiency and service strategies.

l Seize customers opportunities when they arise /Build sustainable relationships and engage customers

HCPs interaction

l Strong communication skills and be able to identify and resolve problems/ Ability to handle stressful situation appropriately

l Strong phone and verbal communication skills with active listening/ Customer focus and adaptability to different personality types

l Obtain client information by telephone calls; interviewing clients; verifying information.

l Document all calls informations according to standard operating procedures – Recognize, document, and alert the management team of trends in customer calls – Follow up customer calls where necessary dentifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives

l Managing large amounts of inbound and outbound calls in a timely manner

Skills

l Digital appetence , knowledge

l Computer / digital savvy/ be familiar with common word-processing and spreadsheet programs,

l Maintain and update database by entering customers information./Keep records of conversations in our call center database in a comprehensible way/ Familiarity with CRM systems and practices

l Following communication “scripts” when handling different topics

l Meet personal/team qualitative and quantitative target

Behaviour

l Persuasive, tenacious, positive, energetic,

l Good team spirit, /Open, curious, willing to go outside and meet external world / customers.

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赛诺菲集团
赛诺菲集团是一家全球领先的多元化医药健康企业，专注于患者需求，传播健康。
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从预防到治疗，赛诺菲全方位满足中国的公共健康需求。集团的疫苗事业部赛诺菲巴斯德是中国领先的疫苗企业。赛诺菲在心血管/血栓、糖尿病、肿瘤、内科和中枢神经系统等关键的治疗领域拥有领先产品。2010年，杭州赛诺菲民生健康药业有限公司的成立标志着赛诺菲进入中国的非处方药市场。2011年2月，赛诺菲完成了对BMP太阳石的收购。

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赛诺菲目前在中国拥有六家生产基地，包括北京制药工厂、杭州制药工厂、杭州赛诺菲民生健康药业工厂、南昌梅里亚动物保健工厂、深圳赛诺菲巴斯德疫苗工厂、以及唐山健康药业工厂。

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依托于强劲的研发能力和多领域领先水平的广泛的医药产品资源，公司在中国的市场份额不断攀升，公司规模不断扩大，飞速发展的业务给了我们与更多优秀人才合作的机会。

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