长沙招聘

职位描述：
公司描述Company Intro
作为全球领先的奢侈品集团之一，历峰集团Richemont由20家品牌组成。每一家品牌都像一个小家庭，在秉持进取精神和尊重传统的基础上面向国际市场开展业务。我们将非凡艺术与工匠精神应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。

职位描述Key Responsibilities
？ Training Management ？
- Develop CS admin training architecture ？
- Conduct CS Training to CS admin staff and relevant parties in Richemont (boutique staff, brand staff, etc.) ？- Keep close monitoring on training results and collect training feedback ？
- Build up and improve CS admin training courses including but not limited to service quality improvement, CS operation process and system training, etc. ？ - Adapt training materials and contents to the business needs ？
- Coordinate with different parties to organize training ？ Manage and control training budget ？
- Identify opportunities for process improvement and provide training to facilitate the new process implementation ？
People Development ？
- Embed customer service mind into CS team ？ - Constantly collect skill improvement needs from daily operation observation to initiate training to improve service skill of admin staff ？
- Work closely with CS management team to identify and develop talents, recognize and encourage progress of staff
- China CS staff training record maintenance ？
- Serve as a role model

任职要求Qualification
The requirements listed below are representative of the knowledge, skill and ability required. The individual shall be comfortable dealing with people and able to carry out
administrative duties with accuracy and speed.
- Bachelor or Master Degree
- Minimum 5 years working experience of training or retail operation in multinational company, preferred in training, retail, service industry
- Proficiency in both written and spoken Mandarin and English
- Advanced computer skills for MS Office, especially MS Excel and Powerpoint skills
- Organized with the ability to prioritize and multi-task
- Passionate, proactive with high level of ownership
- Customer focused with excellent communication and interpersonal skills
- Excellent presentation skills and training organization skills
- Can work independently and work as team member
- Always be well prepared 举报 分享

历峰集团(Richemont)旗下Maison的成功源于所有员工的热情。
作为全球领先的奢侈品公司之一，历峰集团(Richemont)由21家Maison组成，每一家Maison都像一个小家庭。在秉持进取精神和尊重传统的基础上，每一家Maison都面向国际市场开展业务。我们将métiers d’art和工艺应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。历峰集团(Richemont)博采众长，同时充分发挥自身独特的美学鉴赏力，与时下最流行的时尚相融合，引领可持续发展又符合道德规范的奢侈品风尚。

历峰集团(Richemont)拥有企业支持服务，并设有地区共享服务平台。这些服务向每一家Maison提供支持，确保各Maison能够专注于发挥他们在设计、创造、销售和市场营销等领域的特长。

我们已经共同走过了2000多年的历史，如今我们也应当着眼未来，因此，我们邀请您加入我们，共同在Maison历史中书写新的成功篇章。

历峰集团(RICHEMONT) MAISON的传统
作为世界上一些最负盛名的奢侈品的发源地，历峰集团(Richemont)的每一家Maison都独具特色，拥有各自的发展历史。在整个历峰(Richemont)集团，诚信和创新都受到尊重和保护。工艺和专业技术是至高无上的——二者都继承了过去几代历峰(Richemont)人沿袭下来的技能和知识，并与当代工艺技巧和技术融为一体。