长沙 [切换城市] 长沙招聘

电商客服专员-上海-00691

上海之禾时尚实业(集团)有限公司 (ICICLE品牌)

  • 公司规模:1000-5000人
  • 公司性质:民营公司
  • 公司行业:服装/纺织/皮革

职位信息

  • 发布日期:2017-05-22
  • 工作地点:上海-闵行区
  • 招聘人数:1人
  • 学历要求:大专
  • 职位月薪:6-7.9千/月
  • 职位类别:网店/淘宝客服  网店/淘宝店长

职位描述

职位描述:
岗位职责

1、熟练掌握公司产品属性及卖点,解答客户对产品的咨询;
2、了解购物流程,指导和引导客人下单购买、付款;
3、通过多种渠道积极与顾客互动沟通,提升店铺好评率;
4、维护客户关系,转化成老客户促成后期成交并介绍客人购买;
5、与相关部门配合,策划相关活动维护老顾客,提升顾客复购率。

任职要求

1、专科及以上学历,专业不限;
2、熟悉电商平台VIP顾客管理相关应用及玩法;
3、能够熟练运用office等办公软件;
4、一年以上电商CRM相关工作经验,有门店销售经验优先;
5、勤奋踏实,具备团队合作精神和服务意识。

职能类别: 网店/淘宝客服 网店/淘宝店长

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公司介绍

简介:
ICICLE是中国一家环保时装公司。
自1997年创立以来, ICICLE已经成为一家涵盖多品牌的、从研发到零售的全业务链公司。公司以ICICLE品牌为核心开展业务, 包括设计、开发、生产、物流、特许经营及零售模块, 产品涵盖女装、男装、婴童装, 业务覆盖至亚洲及欧洲的重要城市。
价值观:
ICICLE致力于寻求个人发展与环境、社会发展之和谐共生, 并以此作为企业的核心价值和***追求。“舒适、环保、通勤”正是基于对上述使命的理解, 对ICICLE商业模式的高度概括。我们的一切商业行为, 都基于以下三点展开:
为快节奏、高压力的职场人群提供满足工作场合所需的服饰类产品, 且帮助其更好地实现压力释放和身心平衡;
在整体的商业行为过程中, 持续研究有利于环境保护的产品、生产技术及工作模式;
通过以上的工作获得企业成长, 从而为员工、合作伙伴、乃至社会发展做出贡献。
架构:
 上海之禾时尚集团有限公司,为旗下各业务公司之集团公司。
 上海之禾品牌管理有限公司,负责品牌的设计开发、市场营销及零售业务。
 上海之禾时装有限公司,负责品牌的采购、生产及物流业务。
 上海之禾制衣有限公司,负责品牌的制造业务。
 之禾巴黎有限公司,作为之禾在法国的研发中心,负责欧洲的询购及设计工作。

联系方式:
联系邮箱 hr@icicle.com
公司网址 **************
 
INTRODUCTION:
ICICLE is China’s first eco-friendly fashion company.
Since its founding in 1997, ICICLE has grown into an all-in-one eco fashion supply chain, serving as a creator of multiple fashion brands and a dedicated environmental advocate.
As an enterprise, we operate under the core ICICLE brand, including design, development, production, logistics, agent franchising and retail modules. ICICLE’s product lines incorporate women’s, men’s and baby apparel.
As a comprehensive business, ICICLE connects with the most impactful, trendsetting cities of Asia and Europe.
VALUES:
ICICLE has endeavored to bring harmony and comfort to professional life through sustainable pursuits. This is our company’s core value and its business objective.
In ICICLE’s business model, balancing the relationship between personal, environmental and social development is reflected in providing fine apparel products. All our products meet the needs of individuals in today’s fast-paced, high-pressure workplace, while simultaneously providing a comfort level that relieves stress, and helps achieve physical and mental balance.
At ICICLE we embrace a comprehensive commercial ideology that places focus on continuous research in the development of environmentally friendly products, production technology and operating modes. We strongly believe in contributing to the development and well-being of our employees, business partners, stakeholders and communities alike in a way that advances society through positive enterprise growth.
COMPANY STRUCTURE:
ICICLE FASHION GROUP serves as the parent company, holding trademark ownership.
SHANGHAI ICICLE BRAND DEVELOPMENT CO., LTD. encompasses design, marketing, sales and retail modules of the ICICLE brand.
SHANGHAI ICICLE INDUSTRIAL & TRADING is primarily responsible for development and production modules.
SHANGHAI ICICLE GARMENT oversees ICICLE's manufacturing and processing business.
ICICLE PARIS provides preliminary product design and is charged with sourcing business in Europe.

联系方式

  • Email:hr@icicle.com
  • 公司地址:地址:span重庆ICICLE店铺