长沙招聘

职位描述：
岗位职责Responsibilities：
1. Extract quick and accurate supportability information out of office365 support cases and identify the symptom and root cause of the problem.
2. Provide ongoing feedback to Supportability Program Manager about call coding tree improvement
3.Collaborate on cross-team and cross-product technical issues by working with SPM and other PFAs as needed to build datasets for supportability projects
4. Accurately record the labor, document issue summaries, report hot technical issues (bugs) to supportability team
5.Report Supportability Business Intelligence System (SBiS) Tool bugs to the engineering team.
岗位要求Requirements：
1.Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience.
2.1+ years of working experience on Microsoft On-promised or Cloud support
3.Strong analytical logic and problem troubleshooting skills
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4.Strong written English skills, Oral English is preferred
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5. Self-motivated and must be a strong team player with a “can-do” attitude
6.Experience of customer service and technical support is a plus. 举报 分享

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。