长沙招聘

职位描述：
Key Responsibilities

? Manage and coordinate the delivery of all Facilities Management, workplace related services
? Manage all service contracts on behalf of the client, including; catering, cleaning, concierge, Shuttle, mailroom, stationary, GYM room etc
? Direct responsibility for overall performance delivery of service providers, ensuring that it meets or exceeds agreed SLA’s and KPI’s
? Works to ensure the proper coordination between CBRE and client stakeholders in relation to significant projects and critical events to meet overall customer satisfaction
? Establishing the resource requirements for both own and service provider staff to maintain day-to-day service excellence
? On call 24/7 to respond to any emergency
? Assuring Service Provider compliance and maximizing value by directing regular performance review and measurement
? Identify quality improvements in process or procedures
? Lead the daily operational briefings for all lead IFM team members
? Conduct regular training sessions with on-site IFM team members to reinforce the importance of customer service, emergency responses, escalations etc.
? Establish effective day-to-day business relationships with the client stakeholders and take a proactive approach to meeting expectations and requirements
? Develop and present regular client reports to an agreed set of criteria
? Awareness and compliance to CBRE and Client’ Compliance, ensuring safety of work practices and procedures of CBRE employees and contracted employees
? To introduce initiatives and encourage a continuous improvement philosophy across the sites, driving client / customer satisfaction
? Where applicable, liaise with landlord and property/facilities managers to ensure their service obligations are being met.





Required Knowledge and Skills:

COMMUNICATION SKILLS

? Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
? Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
? Ability to effectively present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE

? Requires basic knowledge of financial terms and principles.
? Ability to generate spending forecast as well as outstanding.

REASONING ABILITY

? Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and/or ABILITIES

? Skills with Microsoft Office suit.

Qualifications and Education:
? Bachelor or equivalent degree, major on Administration, Business or related discipline;
? Business or related recognized facilities management professional qualification, hotel or events management experience would be an advantage.
? Considerable experience managing workplace services across multiple sites to multiple stakeholders
? Experience working for a service provider on an outsource contract
? Whilst general duties are performed during normal working hours, extended hours maybe required to participate with client events
? Experience in Facilities Management, Administration Events Management with clear evidence in an outsourced environment
? Some experience of managing the facilities supply chain
? Demonstrable evidence of team management and leadership skills
? Able to build relationships and communicate with all stakeholders
? Thorough understanding of performance management
? Experienced in driving and closing out operational change
? Evidence of working in a flexible changing business environment
? Awareness of workplace health & safety regulations;
? Proficient in English 举报 分享

Full-service commercial real estate company in the world and we attribute this reality to the people who make our organisation.
CBRE offers an entrepreneurial environment that is dedicated to helping you set the pace in a rapidly changing marketplace. We have a culture that encourages and rewards creativity and innovation. We place a high value on ethics and set standards for excellence in service.
About CBRE in China
Our structure in in China ensures on-the-ground experience and a global service capability unequalled in the industry. In China, we have been operating since 1988, when the company was appointed as the leasing consultant to Tower One of the China World Trade Centre in Beijing. Since then, we have expanded our footprint to 13 offices throughout the country, as well as approximately 13 project offices and experience in over 100 cities across China.
CBRE’s commitment to enabling our clients’ to make the most informed real estate decisions requires a team of talented professionals who value their careers and want to be the best in their field.
At CBRE, the future is truly yours to shape.
我们是全球***的，提供全方位商业地产服务的公司，这些都归功于我们的员工们，是他们造就了我们的组织。
世邦魏理仕 提供富于进取的创业环境，致力于帮助您在快速变化的市场上领跑。我们的文化鼓励并嘉奖创意与创新。我们高度重视道德规范并设立了卓越服务的标准。
关于 世邦魏理仕 中国
我们在中国的架构保证了我们在业界拥有***的实地经验和全球服务能力。我们在中国的运营始于 1988 年，当时公司被委任为北京中国国际贸易中心大厦1座的租赁顾问。从那时开始，我们的业务已经扩展到全国 13家分公司，并拥有 13 个项目办公室，在全国 100 多个城市提供过服务。
世邦魏理仕 致力于让我们的客户作出最知情的房地产决策，这需要一个有才能的、重视职业发展并希望在自己的领域里出类拔萃的专业人士团队。
在 世邦魏理仕，您将拥有可自由挥洒的明天。