Customer Service Agent
古驰(中国)贸易有限公司
- 公司规模:5000-10000人
- 公司性质:外资(欧美)
- 公司行业:奢侈品/收藏品/工艺品/珠宝
职位信息
- 发布日期:2017-04-10
- 工作地点:上海
- 招聘人数:4人
- 学历要求:大专
- 职位月薪:4.5-9.5千/月
- 职位类别:网络/在线客服
职位描述
职位描述:
Key Accountabilities
1. Fashion advisor and provide direct recommendations to the consumers
2. Guidance in the shopping process or through clienteling activities
3. Online chatting/telephone/email service
4. Pre-sell supports and assistance
5. After sales activities, such as arrange all return & exchange process into system
6. Deal with product quality issue and consumers' complaints
7. Live800 & call center support
Job Requirements
1. Junior College or above
2. Major in E-commerce or related major
3. Previous customer service and sales experience
4. Experience with online call centers
5. Confident in resolving customer escalations with speed and diplomacy
6. Excellent interpersonal and communication skills
举报
分享
Key Accountabilities
1. Fashion advisor and provide direct recommendations to the consumers
2. Guidance in the shopping process or through clienteling activities
3. Online chatting/telephone/email service
4. Pre-sell supports and assistance
5. After sales activities, such as arrange all return & exchange process into system
6. Deal with product quality issue and consumers' complaints
7. Live800 & call center support
Job Requirements
1. Junior College or above
2. Major in E-commerce or related major
3. Previous customer service and sales experience
4. Experience with online call centers
5. Confident in resolving customer escalations with speed and diplomacy
6. Excellent interpersonal and communication skills
职能类别: 网络/在线客服
公司介绍
古驰 (Gucci),1921年创立于佛罗伦萨,是全球精品品牌之一。借由其独特的创意和革新,以及精湛的意大利工艺闻名于世。古驰隶属于全球高端精品集团——开云集团 (Kering),旗下拥有一系列时装、皮具、珠宝及腕表等知名品牌。
联系方式
- Email:joyce.hu@gucci.com
- 公司地址:上海市南京西路1788号1788国际中心20层 (邮编:000000)
- 电话:13726256895