宁波招聘海运客服专员

海运客服专员

CEVA Logistics

公司规模：10000人以上
公司性质：外企代表处
公司行业：交通/运输/物流

职位信息

发布日期：2013-12-17
工作地点：宁波
招聘人数：2
工作经验：一年以上
学历要求：大专
语言要求：英语熟练
职位类别：船务/空运陆运操作客服专员/助理(非技术)

职位描述

POSITION SUMMARY

The position should ensure full understanding of SOP (most updated), compliance and the operating process of all the clients to guarantee the quality and attitude of customer service.

Communication

· Outlook (mail system)

- Ensure all the telexes and emails (including exception reports) relative to you are attended and replied efficiently and professionally within 24 hours per client request or as per stated deadline.

· Telephone/Voice Mail/Fax

- Conduct yourself in a professional and exemplary manner when communicating with customers, with due attention to the image of our company.

- Ensure voice mail and faxes are attended and answered at the first opportunity.

- Be responsible to pick up the phones when others in team are not available and take the ownership of any vendor/client inquiry by phone.

PRINCIPAL DUTIES, RESPONSIBILITIES AND EXPECTATIONS

Operational Excellence

· Be responsible for the day to day work within the team and ensure the timely and proactive communication with customers and other related parties.

· Ensure the daily excellent service provided and the KPI met.

· Have a detailed knowledge of each customer requirement and SOP, ensure operation is conducted in accordance with the SOP.

· Be able to manage the data input quality in system.

· Timely communicate and maintain good relationship with destination client owner.

· Proactively work to reduce risk and potential claims.

· Ensure proper and timely follow-up in case of irregularities.

· Report adequately, regularly and proactively on performance and developments.

· Work with customers and vendors to improve our performance and service.

· Cooperate with Key Accounts Management (CAM) for customers within their operations.

· Have and keep proper knowledge of local market conditions.

· Be responsible for preparing and arranging customer visits.

· Encourage and ensure excellent communication with other teams in the branch.

Business Development Excellence

· Support and drive any process / systems development

· Strive to develop relationship to vendors through vendor workshops, vendor visits etc.

· Develop all opportunities for value-added service development with clients and vendors

· Pursue local business development – notably trucking etc.

· Take ownership of local client management and ensure all clients are having well-planned and well-prepared visits and/or material for SGH branch

Organizational Development

· You would be encouraged to provide team support with your own effort, to offer volunteer assistance to others, inform others, as well, be passionate in creating harmonic team work environment.

· You are expected to share knowledge and experience in order to help others and develop the team and the company together. You should encourage general knowledge sharing within the group.

· Live, communicate, inspire and promote the company culture.

· Initiate team workshops for relevant knowledge sharing and teambuilding.

· Encourage knowledge sharing within team and across branch.

· Take initiatives to conduct local follow-up training.

· Develop and drive information sharing within team and across branch.

· Ensure adherence to HR policies and guidelines.

Financial Excellence

· Ensure optimal cooperation with Finance team.

· Manage AR outstanding control and strive to minimize credit days and outstanding.

· Ensure proper data accuracy and collection of all relevant fees and charges.

· Be fully complied with standard tariff.

· Ensure the timely registration of claims and other financial issues.

· Ensure the timely and proactive involvement in financial issues.

· Adhere to all financial policies and guidelines.

· Continuously search for and support the most cost efficient solutions.

JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE

· ACEDAMIC

- College degree or above with Ocean Freight , Transportation or Logistics background

· SKILLS/KNOWLEDGE

- Minimum 1 year working experience in Ocean function in a multi-national freight forwarding company

- Good knowledge of negotiation and Organizing skill

- Excellent communication skill and interpersonal skill

- Better relationship with carriers, customs and the related authorities

- Must be able to read, write, and communicate fluently in both English and Chinese

· ATTRIBUTE

- Honest

- Loyal

- Customer focus

- Team work

- No complain

公司介绍

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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