长沙招聘

- Strong team player

- preferably 2 years Service Desk experience (1st line/2nd line/backoffice)

- preferably worked in an international environment

- trouble shooting skills
- 100% focus on role within the incident process
- Strong English lanuage skills (speaking and written)
- customer faced (in some cases end users will need to be contacted for additional information/troubleshooting)
- Solid IT background (e.g. MSCE or comparable)
- significant knowledge of DSM IT environment and required tooling for analysis
- able to translate solutions into knowledge articles fit for 1st line, possibly end user self help in the future.
- able to transfer knowlegde otherwise to 1st line, e.g. training

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。