长沙招聘

职位描述：
工作内容:
任务
通过提供专业服务和咨询服务，最大限度地提高客户对服务质量和能力的满意度，同时推广服务产品来支持NIS服务。

主要职责
1.在现场工作中独立进行工具故障排除，问题解决，安装，校准和维护工作;
2.在现场/内部车间内独立进行工具故障排除，维护和维修工作;
准时报告工作活动和时间;
及时，正确地报告客户访问活动与客户签名;
与客户保持良好的沟通;
跟踪客户公开问题直到关闭;
7.保持工具性能，收集KPI数据并定期报告;
8.对阿特拉斯?科普柯工具保修索赔的回应;
9.阿特拉斯?科普柯工具质量信息收集和质量问题报告的回应;
10.有业务和技术风险时提高红旗;
11.公司业主自我发展;
12.固定资产，安全PPE和消防设备管理;
13.电话支持客户工具技术问题;
14.客户技术支持和实地销售;
提供技术问题解决和根本原因分析报告;
持有或支持项目启动;
向客户提供阿特拉斯?科普柯工具操作培训;
走走线，提供走线报告;
19.跟进并反馈客户投诉。

Mission
To maximize the customer satisfaction on service quality and capability with providing professional service and consultancy while promote service products to support service NIS.

Major responsibilities
1. Work independently on tool troubleshooting, problem solving, installation, calibration and maintenance in the field;
2. Work independently on tool troubleshooting，maintenance and repairing in onsite/internal workshop;
3. On time and correctly report working activities and time duration;
4. On time and correctly report customer visit activities with customer signature;
5. Keep good communication with customer;
6. Follow up customer open issues until it closed;
7. Maintain tool performance, collect KPI data and report it regularly;
8. Response for Atlas Copco tool warranty claim;
9. Response for Atlas Copco tool quality information collection and quality problem report;
10. Raise red flags when there is business and technical risk;
11. Owner self personnel development in the company;
12. Fix assets, safety PPE and fire protection equipment management;
13. Phone support customer on tool technical issues;
14. Technical support for customers and sales in field;
15. Provide technical problem solving and root cause analysis report;
16. Hold or support project startup;
17. Provide Atlas Copco tool operation training to customer;
18. Walk the line and provide walk line report;
19. Follow up and feedback customer complaints.

职位要求:
候选人资料
1.机械或电气工程以上大学学历;
2.工业产品售后服务至少2年经验;
机械，电子和电气知识。
4.具有较强的诊断，维修和故障排除技巧。
MS办公室和个人电脑技能是必须的;
良好的沟通能力
良好的英语阅读和写作
流利的本地方言是一个加号
良好的沟通和人际交往能力;
以客户为导向;
自我激励与独立;
12.必须是一个团队合作精神，具有强烈的责任感的快速学习者;
个人责任
14.目标成就
愿意旅行;
16.紧急意识
Candidate profile
1. Above college degree in mechanical or electrical engineering;
2. At least 2 years experiences in aftermarket service of industry product;
3. Mechanical, electronic and electrical knowledge.
4. Strong skill of diagnosing, repairing and troubleshooting.
5. MS office and PC skill is a must;
6. Good communication skill
7. Good English both in read and written
8. Fluency in local dialect(s) is a plus
9. Good communication and interpersonal skill;
10. Customer oriented;
11. Self motivation and Independence;
12. Must be a team player, quick learner with strong sense of responsibility;
13. Personal accountability
14. Goal achievement
15. Willing to travel;
16. Urgency awareness 举报 分享

阿特拉斯.科普柯是一家在压缩机、膨胀机与空气处理系统、建筑与采矿设备、动力工具和装配系统领域占据全球领先地位的工业集团。 通过创新的产品与服务，阿特拉斯科普柯为实现可持续生产力提供各种解决方案。阿特拉斯科普柯成立于 1873 年，总部位于瑞典的斯德哥尔摩，业务范围遍及全球 170 多个国家和地区。2011 年，阿特拉斯科普柯拥有约 37,500 名员工，营业额达到810亿瑞典克朗（90 亿欧元）。

要了解更多信息，请访问 ******************。

Atlas Copco is an industrial group with world-leading positions in compressors, expanders and air treatment systems, construction and mining equipment, power tools and assembly systems. With innovative products and services, Atlas Copco delivers solutions for sustainable productivity. The company was founded in 1873, is based in Stockholm, Sweden, and has a global reach spanning more than 170 countries. In 2011, Atlas Copco had about 37,500 employees and revenues of BSEK 81 (BEUR 9).

Learn more at ******************.