长沙招聘

Job Title: Service Team Leader

Report to: Service Business Line Manager-China/Area Service Manager

Direct reports: Field Service Engineer/Service Technician

Mission

To build up and lead strong team to provide capable service to customer to achieve customer satisfaction while facilitate the team to develop and the service business in a profitable way.

Major responsibilities

Duties and responsibilities include, but are not limited to:

· Be responsible for achieving team service revenue target (NIS); ( If Applicable)

· Utilize personnel, equipment, materials, and facilities to satisfy customer needs on equipment services within team functional cost target; Maximize effective individual and group productivity.

· Continuously improve the service process and efficiency so as to ensure the customer satisfaction.

· Manage and allocate service resources in a good way to meet business needs.

· Provide on site technical support and problem solve when required;

· Responsible for interface with other business line, channel and end user to ensure service remains a valuable business in your area

· Monitor the activities of assigned personnel, ensure quality service is provided to customers, maintain good communications between sales & service and take corrective action to resolve problems that may affect service delivery;

· Keep effective communication with product sales and cooperate to secure the business opportunity

· Manage service team capability with people selection, performance management and competence development;

· Set up self-study, presentation, and education etc., program for team member to follow up;

· Provide feedback of product quality performance and service quality performance to technical specialist with inputs from FSEs and customers;

Candidate profile

Education

· Bachelor degree in mechanical & electrical engineering

Experience

· 3+ years experience in aftermarket service of high end industrial product prefer in power tools and automotive industry and 1+ supervision on customer service

Knowledge

· Extensive knowledge of manufactory industry, production methods and industry trends;

Skill

· Strong communication and interpersonal skill;

· Technical problem solving skill;

· Good PC skills (excel, word, Powerpoint)

Language

· Good English both in oral and written

· Fluency in local dialect(s) is a plus

Attributes

· Leading and developing others

· Communication skills

· Problem solving

· Result orientation

· Teamwork

Behaviors

· Customer oriented

· Well organized

· Urgency

阿特拉斯.科普柯是一家在压缩机、膨胀机与空气处理系统、建筑与采矿设备、动力工具和装配系统领域占据全球领先地位的工业集团。 通过创新的产品与服务，阿特拉斯科普柯为实现可持续生产力提供各种解决方案。阿特拉斯科普柯成立于 1873 年，总部位于瑞典的斯德哥尔摩，业务范围遍及全球 170 多个国家和地区。2011 年，阿特拉斯科普柯拥有约 37,500 名员工，营业额达到810亿瑞典克朗（90 亿欧元）。

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Atlas Copco is an industrial group with world-leading positions in compressors, expanders and air treatment systems, construction and mining equipment, power tools and assembly systems. With innovative products and services, Atlas Copco delivers solutions for sustainable productivity. The company was founded in 1873, is based in Stockholm, Sweden, and has a global reach spanning more than 170 countries. In 2011, Atlas Copco had about 37,500 employees and revenues of BSEK 81 (BEUR 9).

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