长沙招聘

Job Title: Service Administrator

Report to: Service Admin Team Leader

Direct report: N/A

Mission

To provide administrative support to the service operation by efficient and accurate administration activities.

Major responsibilities:

Duties and responsibilities include, but are not limited to:

· Complete order fulfillment process from order entry to shipment planning/service order input and invoicing customers.

· Ensure timely input and accuracy of data for order processing, reporting and performance measurements.

· Coordinate with relative departments to ensure order accomplishment (smooth delivery and credit controlling);

· Track the spare parts delivery schedule and feedback to customer/engineer with other inquire as well.

· Provide sales & marketing support by request and respond to customers' inquiries.

· Receiving customer complains and tracking the results.

· Dispatch service request to engineer and track to close.

· Maintain customer & equipment master data.

· Filing customer contracts, and relative documents.

· Manage Local spare parts inventory and ensure the inventory accuracy

· Prepare and manage quotations by request.

· Verify sales order / service contract according to policy before getting approval.

Candidate's profile

Education

· University / College graduated

Experience

· 2+ years customer service administration experience. Prefer in technical industrial product manufacturers or trading company.

· Spare parts supplier chain and inventory management experience prefer

Knowledge

· ERP, SAP knowledge

Skills

· Strong PC skills and good on Excel

· Strong data analysis skill;

Language

· Fluency in English both in oral and written

Attributes

· Patient & carefulness

· Customer oriented;

· Strong communication

· Continuously learning

· Analytical

· Teamwork;

Behaviors

· Detail focus

· Urgency

· Good time management

阿特拉斯.科普柯是一家在压缩机、膨胀机与空气处理系统、建筑与采矿设备、动力工具和装配系统领域占据全球领先地位的工业集团。 通过创新的产品与服务，阿特拉斯科普柯为实现可持续生产力提供各种解决方案。阿特拉斯科普柯成立于 1873 年，总部位于瑞典的斯德哥尔摩，业务范围遍及全球 170 多个国家和地区。2011 年，阿特拉斯科普柯拥有约 37,500 名员工，营业额达到810亿瑞典克朗（90 亿欧元）。

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Atlas Copco is an industrial group with world-leading positions in compressors, expanders and air treatment systems, construction and mining equipment, power tools and assembly systems. With innovative products and services, Atlas Copco delivers solutions for sustainable productivity. The company was founded in 1873, is based in Stockholm, Sweden, and has a global reach spanning more than 170 countries. In 2011, Atlas Copco had about 37,500 employees and revenues of BSEK 81 (BEUR 9).

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