长沙招聘

Job Description:
1.level support onsite
2.level support global and escalate issues to 3. level/outsourcing partners
3.Onsite purchasing, configuration and maintenance for desktops, laptops, printers, mobile etc.
4.Enroll new IT software packages
5.User creations/maintenance
6.Coordinate end-user support issues to ensure timely distribution of knowledge and incident resolution.
7.Make tasks ordered by the manager or specialist.
8.Manage incidents and service requests.
9.Acquire/maintain knowledge regarding Nilfisk-Advance installed hardware and software applications.
10.Introduce and train users
11.Assist with the documentation of IT Service Desk processes and procedures.
12.Provide other IT support functions as necessary.
13.Report solve events in service desk tool
14.Communicate with users

Requirements:
1.Excellent verbal and written communication skills (English) and able to communicate with foreign colleagues.
2.Excellent strong customer service skills. Ability to represent the department and the IT organization in a friendly, courteous and professional manner.
3.Excellent troubleshooting skills.
4.Ability to work in a team environment across continent.
5.International experience would be advantage.
6.Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of department policies and activities.
7.Strong time management skills and the ability to follow-up on assigned tasks and responsibilities.
8.Can work independently, proactive and work with events self-propelled
9.Work well following instructions and procedures.
10.Strictly implement Group & Local IT Security Policies.
11.Strictly protect IT systems and data.
12.Manage service requests for new PC's, printers, mobile devices, and other end-user IT and telecom equipment.
13.Install and configure PC's.
14.Support, monitor, test and troubleshoot hardware and software problems pertaining.
15.Maintain assets list and correspondent physical assets for IT related hardware and software held under the company.
16.Provide end-users support for all agreed applications.
17.Communicate status updates on IT service breaks, service windows etc. by using relevant media as Service Desk Tool and intranet, mail etc.
18.Ensure software licenses compliance and PC warranty up to date and satisfy legal requirement.
19.Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgement based on an understanding of department policies and activities.
20.Provide required IT related hardware and software training for end-users.
21.Manage Major incident including communication to Managers/end-users and outsourcing partner (currently Fujitsu).
22.Manage ERP authority administration, users account and rolls.
23.Fully comply with company health and safety rules in order to ensure the safety of yourself and others during the course of your work.
24.High School Diploma
25.Min. 3 years PC/Network Troubleshooting experience
26.Familiarity with MS Windows7, MS Office, MS Outlook, Citrix, Dell computer, VoIP, SAP, MS Exchange and Active Directory etc.
27.Experience working with laptop and PC hardware
28.Experience working with project

DB Talent is a European based recruitment company. Our Shanghai office opened in the 2001, and we have continually provided excellent professional service to our clients and candidates.