长沙招聘

职位描述：
Responsibilities：
·Responsible for routine service process handling, including ck up phones, Job Dispatching, supporting the new installation service.
·Provide front line customer interface through phone/e-mail/web-site, handle customer service requests,andtransfer customers’ technical requests to service engineers and identify the response priority.
·All-round support to engineers from job dispatching, service case creating, service parts delivery etc.
·Support the new installation service, send the site preparation to customer when new system order booked in OMS and weekly follow up until the document are properly signed by customer.
·Prepare the necessary installation tools and reagents to customer timely
·Take ownership of customers' issues and resolutions, Ensures highest level of customer satisfaction (internal and external).
 
   
·Responsible for service order processing, service contract selling, consumables selling.
·Make quotations and Contracts to the customer about the Chargeable Service, Parts and Consumables, and service contract.
·Responsible for order booking, Service Contracts and other Service Orders in SAP.
·Contact and confirm the invoice information with customer in time and inform the finance to invoice to the customer timely.
·Responsible for Account Receivable collection.
 
   
·Responsible for Case creation and follow up
·Make record in E-CRM after received the call from customers and engineers and keep following the service until finished.
·Create service case in CRM and monitoring the cases status until closed.
 
   
·Parts Management
·Monitoring all parts movements, recording the hit rate and parts consumed status to optimize the safety stock and inventory development.
·Manage parts order, and trace and monitor the whole process to shorten the delivery time.
·Manage the defective parts return to Factory.
   
·Call center working as Service information hub, is responsible for service data summarizing and analysis. Through the data analysis, provide feedbacks and suggestions to improve service quality and service efficiency.
   
Qualifications：
· A minimum Bachelor’s Degree in Business Administration, Finance, or related Customer Support field required.
   
· 2-4 years previous experience in logistical coordination, service/customer support in a high technology equipment or instrument company highly desirable.
   
· Excellent communication and presentation skills with ability to speak with clarity and interface effectively with customer management and peers, both Chinese and English language.
   
· Ability to understand customer's needs and show empathy when handling customer's issues
· Ability to build customer relationships
   
· Basic knowledge of Bruker BDAL product lines both in CAM and LSC.
   
· Advanced working knowledge of Microsoft Excel required and CRM. 举报 分享

布鲁克（纳斯达克股票代码：BRKR）是一家拥有50多年历史的全球性企业，我们研发制造的科学分析仪器能够帮助在生命科学、制药、生物技术、医疗与分子诊断研究、应用市场、纳米科技以及材料化学分析领域的企业与科学家们快速解决他们面临的多种多样的探索与应用的问题。我们提供的技术平台包括核磁技术、质谱技术、气相色谱技术、X射线技术、发射光谱、原子力显微镜、光学测量技术、荧光显微镜以及红外与拉曼分子光谱技术。我们的仪器系统在化学、生物、放射学、核设备与***探测领域有广泛的应用。
布鲁克全球旗下由布鲁克Biospin、布鲁克CALID、布鲁克Nano三个业务集团以及布鲁克Energy & Supercon Technology业务部门构成。
目前，布鲁克公司在全球范围内的30多个国家拥有70多家分公司与办事处，超过6500名全球员工在为布鲁克的持续发展贡献力量。2014年布鲁克的全球销售额达18亿美元。
布鲁克进入中国市场已有40多年的时间，作为全球增长最快也是潜力***的市场之一，中国市场一直受到总部的高度重视，近几年对中国的投资规模和支持力度也在不断增加。布鲁克中国的总部设立于北京，并在上海和广州设有分公司。同时北京和上海均设立了仪器应用培训实验室和售后服务中心。目前布鲁克中国拥有270名员工，2014年销售收入1.12亿美元。
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