长沙招聘

职位描述：
公司将在3月底搬迁至梅溪湖创新中心（麓云路地铁口）
岗位职责：
1. Coordinate internal and external resource for the flawless execution of projects, ensure resource availability and allocation.
协调内外部资源，确保项目执行，确保资源可用性和分配。
2. Develop a detailed project plan to track progress, ensure the projects are completed on time and within budget, agree project objectives.
制定详细的项目计划并跟踪进度，确保项目按时完成并有效控制成本以达成项目目标。
3. Use appropriate verification techniques to manage changes in project scope, schedule and costs; measure project performance using appropriate systems, tools and techniques.
使用适当的技术或工具来管理项目范围内的变化、进度和成本，并通过适当的系统，工具或技术来衡量项目表现。
4. Perform risk management to minimize project risks.
执行风险项目管理，将风险降到最低。
5. Drive creation of quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to ultimately push the customer service centre to meet and exceed Business Plans.
推动建立质量改进，流程改机及其他改善或六西格玛项目，最终推动客服中心达到或超过预期改善目标。
6. Review and analysis of customer service centre defect data with development of corresponding action plans to reduce defects, like customer and seller satisfied rate.
回顾和分析客服中心缺陷数据并采取相应的计划来减少缺陷,例如买家或卖家满意度等。
7. Develop and execute daily, weekly & monthly action plans that decrease cost and improve service.
开展并执行每日，每周，每月行动计划，降低成本和改善服务。
8. Plan for and identify root causes of service deviation through data and effect analysis.
通过数据和影响分析，找出服务缺陷的根本原因，制定改善计划。
9. Any other duty as assigned by the management.
其他领导交办的工作。
任职要求：
Qualifications:
· Bachelor’s Degree or above.
本科以上学历。
· Fluent written and oral English.
流利地英文读写能力
· Be familiar with Lean,6-Sigma, Kaizen management.
精通精益管理，六西格玛，改善等。
· Be familiar with office software and project management software.
熟练掌握办公软件和项目管理软件。
· Strong sense for data analysis and skill.
较强的数据分析意识和技巧。
· PMP/PRINICE II certification is a plus.
PMP/PRINICE II认证资格有限。
 
Experience:
· A minimum of 5 years working experience in PM position especially in manufacturing, production and distribution environment.
5年以上项目经理工作经验，尤其是制造业及生产行业背景。
· Process improvement experience via Kaizens and use of LEAN tools
有使用Kaizen及精益等工具进行流程改善的经验。
· Customer service project management experience.
有客服项目管理背景。
· Experience in in an E-Commerce environment will be an added advantage.
有电子商务工作经验优先。
Behavioral Competencies:
· Cross-functional project management experience
跨职能项目管理经验。
· Solid organizational skills including attention to detail and multi-tasking skills.
较强的组织能力包括对细节的关注和多任务的处理能力。
· Flexibility under work pressure.
具有较强的抗压能力。
· Excellent external and internal communication skills.
出色的内外部沟通能力。
· Very strong personality and organizational skills.
良好的品质及组织能力。
· Excellent verbal and written communication skills.
出色的口头及书面表达能力。
· Strong sense for cost saving.
较强的成本节约意识。 举报 分享

KILIMALL
是非洲全品类电商平台，是11亿非洲人的生活与工作伙伴，运营模式类似于京东商城。
是全球致力于为中国商家开拓非洲大市场的电商平台。

KILIMALL
总部位于中国上海，运营总部位于非洲，设立非洲本地仓及本地配送；
中国商家可以入驻平台开店，既提升了商家的利润空间，也让非洲消费者买到更加价廉物美的心仪商品。

KILIMALL
发展速度已超越众多同类网站，成为网上交易平台的新一极。
网上买家的购买需求爆发式增长，目前平台上的商家数量与商品种类已远远不能满足网购市场的日益增长的需求。

2015年，在市场开发方面，KILIMALL
将会利用现有资源和成熟的运作经验，将业务逐步扩展至东非六国，未来将进一步扩展到整个非洲市场。

2016年， KILIMALL正在以几何倍数的速度飞速成长中，期待同样优秀、充满激情的你的加入！

Kilimall.co.ke is Kenya’s largest online shopping mall.
We launched in July 2014 and our mission is to become the engine of commerce and trade in East Africa.
We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more.
Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy, order delivery-tracking, dedicated customer service support and many other premium services.
As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits.
We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us!