北欧航空公司客服专员
万宝盛华企业管理咨询（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：中介服务
职位信息
- 发布日期：2017-03-21
- 工作地点：上海-卢湾区
- 招聘人数：1人
- 工作经验：2年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：6-8千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
To work in Shanghai as part of the ticketing and reservation team which is responsible for providing high customer service for customers before and after the flight in a contract centre environment. Meeting customers' needs, serving them efficiently and meeting company's service quality requirements. The team also needs to support sales operation in Sales Units in Greater China.
In this position one is expected to deliver world-class results in the following areas:
? Reservations and ticket sales for a European Airline direct customers in Greater China
? Changes and cancellations of customer reservation
? Serving corporate customers and non-IATA agents specified by Global Sales
? Support for bookings and self-service
? Support for local airport reservations and ticketing services
? Customer rerouting and ticket updates in case of a schedule change and disruption
? Handling travel agent enquiries visa telephone, email and other applicable direct channels.
? Promoting a European Airline sales campaigns in the market
? Service recovery
? Applicable back-office work, including but not limited to queue handling
? Customer claim and feedback case handling
? Unresolved complaints and development ideas referring to designed personnel
? Group fare quotes and group reservation process related tasks in cooperation with and as specified by Global Sales
Required competences:
? Good team player with strong customer service orientation
? Very good spoken and written English and Chinese
? Amadeus and/or any other airline reservation system basic knowledge
? Basic ticketing skills
? Ability to multi-task and work under time pressure
? Minimum 2 years' experience in travel agency or airline reservations
? BSc. in travel/hospitality is preferred
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To work in Shanghai as part of the ticketing and reservation team which is responsible for providing high customer service for customers before and after the flight in a contract centre environment. Meeting customers' needs, serving them efficiently and meeting company's service quality requirements. The team also needs to support sales operation in Sales Units in Greater China.
In this position one is expected to deliver world-class results in the following areas:
? Reservations and ticket sales for a European Airline direct customers in Greater China
? Changes and cancellations of customer reservation
? Serving corporate customers and non-IATA agents specified by Global Sales
? Support for bookings and self-service
? Support for local airport reservations and ticketing services
? Customer rerouting and ticket updates in case of a schedule change and disruption
? Handling travel agent enquiries visa telephone, email and other applicable direct channels.
? Promoting a European Airline sales campaigns in the market
? Service recovery
? Applicable back-office work, including but not limited to queue handling
? Customer claim and feedback case handling
? Unresolved complaints and development ideas referring to designed personnel
? Group fare quotes and group reservation process related tasks in cooperation with and as specified by Global Sales
Required competences:
? Good team player with strong customer service orientation
? Very good spoken and written English and Chinese
? Amadeus and/or any other airline reservation system basic knowledge
? Basic ticketing skills
? Ability to multi-task and work under time pressure
? Minimum 2 years' experience in travel agency or airline reservations
? BSc. in travel/hospitality is preferred
职能类别： 客服专员/助理
公司介绍
万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。
联系方式
- Email：manpowerrecruiting@163.com
- 公司地址：华苑产业园海泰大道