长沙招聘

职位描述：
Main responsibilities:
1. Sales Order Processing
2. Complaint Handling
3. Customer Relationship Maintenance
4. Internal Coordination
5. Policy and Procedure
6. PO/Contract Review
7. Record Maintenance



Responsibilities & Qualifications:
Responsibility:
1. Sales Order Processing
(i) Process order fulfillment via telephone, fax, e-mail, EDI and customer website;
(ii) acknowledge customer orders after receiving information from Material Department;
(iii) prepare quotations for standard items, machine sales and tentative sales;
(iv) deal with customer queries relating to deliveries, price and product information;
(v) Coordinate with internal parties to improve on time delivery performance;
(vi) Regular backlog review and overdue backlog clean up;
(vii) take whatever steps are necessary to prevent cancellations/ lost business and communicates information to Field Sales;
(viii) regular inventory review for customer special stocking programs,work with customer and internal team to keep the inventory at a reasonable level;
(ix) review early warnings for new ship dates and reason codes and proactively relates this information to the customers and sales engineers; and
(x) establish new accounts based on customer supplied information; request and coordinate material master creation into SAP system;
(xi) RMA/CR/DR/FOC handling and follow up and
(xii) work with customer, sales team and finance department to resolve
Delinquent account receivable in order to ensure customer satisfaction with TE's services.

2. Complaint Handling
Coordinate the resolution of customer complaints, by bringing the complaints back to the relevant department and following up on corrective actions to customers (including return,refund,replacement,customer claims) in order to ensure customer satisfaction with TE's services.

3. Customer Relationship Maintenance
Work with Sales to establish and maintain customer business relationships including communicating with customers via telephone, e-mail and fax; work to gain knowledge of account requirements/special situations and apply to customer requirements; develop skills and knowledge to better solve customer issues; arrange sample/catalogue and technical information for customers upon Sales' request; participate in customer visits to TE facilities and customer locations; and represents the customer’s point of view during internal decision making process in order to build good relationship with customers and effectively resolve customer issues.

4. Internal Coordination
Establish relationships with Materials, Field Sales, Finance, Logistics, Support Hubs, EDI, and other TE functions in order to get effective support from other departments and satisfy customer requirements.

5. Policy and Procedure
Get knowledge about and follow up company policy and order procedure to verify requests from customers, fields sales and other functions, and get proper approval for any exceptional cases in order to make fully compliance to the policy and procedure.

6. PO/Contract Review
Before order entry, review each customer contract / PO to make sure it is in line with SAP system setup and terms and conditions requested by company; apply for approvals for any special terms and conditions in order to make contract management in line with TE's policy and procedure.

7. Record Maintenance
Secure all sales order data entered into SAP system timely and correctively; control data error to minimum with help of SAP report; file all hard copy documents and records according to ISO and company policy requirements in order to ensure sales order data and documents can be kept completely, accurately and in line with the company retention polices
Qualification:
(i) Communication and influencing skills, integrity, sense of responsibility, proactive, learning, and drive for result capabilities.
(ii) Good English capability both in Oral and writing.
(iii) Familiar with import & export procedure, have working experience in company which have own plant.
(iv) Have basic knowledge in finance, such as VAT tax, business tax.
(v) Ability to handle multiple tasks and pressure. 举报 分享

TE Connectivity（纽约证交所代码：TEL）是全球技术领军企业，年销售额达 120 亿美元。泰科电子是TE Connectivity在中国的成员企业。在连接日益紧密的当今世界，TE的连接和传感解决方案发挥着核心作用。TE与工程师协作，帮助他们将概念转变为现实 —— 通过经受严苛环境验证的智能化、高效、高性能 TE 产品和解决方案，实现各种可能。TE在全球拥有约 75,000 名员工，其中 7,300 名为设计工程师，合作的客户遍及全球 150 多个国家和众多领域。TE相信“无限连动，尽在其中”。

TE Connectivity于1988年改革开放初期就进入中国， 凭借本土化管理和运营策略，在发展自身的同时，TE中国也在推动中国的经济和社会发展变革：移动通讯设备的普及、数据通信的发展、汽车市场的繁荣、高速公共交通系统的延伸，以及绿色清洁能源的推广…… 这其中都有TE的身影。TE中国总部位于上海， 目前拥有约22,000名员工、21个生产基地和15个办公室，足迹遍布多个重要城市。未来，TE将持续投资中国，让更多的TE产品从“中国制造”走向“中国智造”。