长沙招聘

Position Description:
Call Center Advisory Engineer will lead a team and drive the IT solution design in SAP CRM Call Center application.
Responsibilities include:
-Team lead of Call Center group
-Technical lead in SAP CRM Call Center solution design and implementation.
-Worldwide deployment of the Call Center solution.
-Project management in the Call Center projects. Drive the Call Center solution and deployment together with the internal IT team, business team and external solution provider.
-Business blueprint, function specification documents, solution design and solution validation / testing, user training, data management and go-live support.

Position Requirements:
- At least 5 years experience in SAP CRM, SD application, preferrably in SAP Call Interaction module and CTI integration.
- Profound business knowledge in Call Center and web processes. High-tech industry experience preferred.
- Master degree in computer science, engineering, business or similar major
- Excellent communication and analytics skills. Good team player.
- At least two full cycle Call Center implementations from blueprint to post-production support.
- Fluent in English.
- Oversea work/education experience preferred.

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联想是一家成立于中国、业务遍及160个市场的全球化科技公司。全球约有5.4万名员工，年营业额超过3000亿人民币。联想聚焦全球化发展，树立了行业领先的多元企业文化和运营模式典范，服务全球超过10亿用户。作为值得信赖的全球科技企业领导者，联想助力客户，把握明日科技，变革今日世界。

联想依托人工智能、数据、计算力和算法，为用户与全行业提供整合了应用、服务和最佳体验的智能终端及强大的云基础设施与行业智能解决方案。我们的智能变革战略愿景，必将让人们获得更好的智能化体验和更高效的连接，打破地理与文化的藩篱，共享智能生活。