长沙招聘

职位描述：
服务描述/ Brief description of service:
  I. JOB SUMMARY - Summarize the primary purpose of the job in 2 to 3 sentences.
Support BT related strategic initiatives at the site by working with site stakeholders to understand business requirements and collaborating with the BT Solution Areas to determine solution fit within the current systems portfolio. The position will engage with the site business to identify and define scope for continuous improvement initiatives and related solutions that can be leveraged across the PGS Plant Network.

Lead specific site projects and assist with implementation of global standard solutions at the site. The position will work with the PGS BT Site Lead to manage the site PGS BT portfolio and ensure programs are delivered to meet or exceed site goals. The position will guide the business in identifying solutions to meet local business needs through leveraging core and/or standard solutions that can be leveraged across the network wherever possible.

Facilitate and provide on-going monitoring of support for all BT systems and services (core, non-core, local, infrastructure) used at the site. The position will escalate support issues with BT Solution Areas, BTAMS, and BTI teams as needed. The PGS BT Analyst will work on rationalizing local systems not transitioned to the BTAMS support model, working to identify core solution to fit that business need, as required


  II. JOB RESPONSIBILITIES - List the primary responsibilities and job duties in order of importance.
Partner with site business clients and Operating Units to understand and analyze business process requirements and identify appropriate solutions to meet unmet needs.
Engage with the business to identify and define scope for continuous improvement, innovative, and Best Practice initiatives and assist or lead those initiatives to improve the efficiency of processes and systems at the site.
Collaborate with the BT Solution Areas (PGS BT, ERP, BTI, etc.) to determine solution fit within the current and future systems portfolio to improve business processes.
Coordinate with BT Solution areas to identify and propose system and/or process and/or data/configuration changes to increase business and systems operational efficiency
Support global BT project deployments (core solutions) and global BT-related continuous improvement initiatives at the site working in partnership with PGS BT Site Lead, PGS BT Solution Area teams, and other BT teams and Business SMEs as required.
Support the PGS BT Site Lead in building strong partnerships with key stakeholders that increases the understanding of business needs and works towards maximizing the value of our BT investments at the site. Support the PGS BT Site Lead in the on-going management of the business systems POR and systems/service portfolio.
Connect with the PGS BT Global Solution Areas, BTAMS, and BTI to ensure the systems and services support provided meets the expectation of the business users. Monitor the service being delivered to the site , follow-up on unsatisfactory support metrics, and escalate critical service issues to the relevant BT/BTi teams, as required.
When appropriate, the position will perform analysis, design, and drive development/implementation of continuous improvement solutions that meet local business requirements and can be leveraged across multiple sites in the network.
Rationalize local systems not transitioned to the BTAMS support model, provide local support where rationalization/transition is not possible.
Monitor metrics to ensure complete and proper execution of BT related systems and services operational process in accordance with cGMP and Pfizer standards. Initiate corrective measures as necessary.
Engage with PGS BT Compliance to ensure the right policies and programs are in place to maintain system compliance with cGMP regulations and Pfizer policies and standards

Support the BT Site Lead in their role in the compliance/validation space within PGS BT as outlined in the PGS BT Compliance Playbook.
In partnership with the PGS BT Site Lead, act as the BT Point of Contact at the site providing site knowledge and insight to BT Solution Area teams during solution deployments and providing feedback and site updates that may be relevant or of interest to the BT Site Community.

III. WORK FLOW
         Describe how the incumbent gets the work, the processes (mental/physical) which the incumbent performs to transform
         the work, the work output, and what happens to the work once the incumbent has finished.
Issue resolution: Work a received as a step in the issue resolution workflow (Service Center queue). Incumbent works with business client to perform root cause analysis and proposes approach to resolving issue. The output deliverable includes issue resolution and implementation of applicable preventative actions.

On-going support: Work assigned by supervisor or received as a step in the service request process. Incumbent develops an understanding of the business requirements and drives engagement with Global Domain staff to propose solutions to meet these needs. As necessary, subsequent support responsibilities are defined and delegated by site BT lead.

Solution development: Work is assigned by site BT lead typically resulting from a decision that the business requirement(s) extends beyond the scope of a Global domain. In such cases, the incumbent performs detailed analysis, develops project plans and budgets. Incumbent then works with site BT lead and clients to develop project priorities. On final approval, the incumbent develops, tests and implements solutions using COTS. Specific project responsibilities are defined and delegated as appropriate by site BT lead.

服务担当技能要求/ Skills and qualifications required:
BS/BA and 3-5 years experience in BT client support of pharmaceutical manufacturing and quality operations, or,

Non-degree individual with ITIL (or equivalent) certification and 5-7 years experience in IT client support of pharmaceutical manufacturing and quality operations
Training on BT policies and procedures is required.
Project management experience preferred
Experience with SDLC methodologies 举报 分享

上海中智项目外包咨询服务有限公司是中智上海全资子公司，发展至今，经与几千家各个行业的企业成功合作，服务网络覆盖全国300多个城市。以服务外包的形式为企业提供“优质、高效、便捷”的灵活用工、项目管理、办公室商务服务等，其中全球500强企业占比超过50%，涉及制造、金融、化工、医药、奢侈品与消费品、进出口贸易等行业，并且与服务客户建立了良好的合作伙伴关系。
中智将以不懈追求卓越的精神，坚持传承与创新，积极探索企业发展的新方向、新路径，推动企业实现新发展，继续强化质量意识，加强质量管理，落实质量责任，提高服务质量，进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。