长沙招聘

职位描述：
Key Responsibilities:
? Perform operational transaction support duties using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation
? Support the Transaction Center Lead and Processing Specialist Manager/Supervisor in the implementation of governance policies and procedures to ensure transactions in adherence to Mars established guidelines and business processes
? Collaborate closely with various levels within the MyP&O organization to resolve escalated issues and consistently meet key performance metrics including Service Level Agreements (SLAs) to deliver service excellence
? Demonstrate customer partnership through resolution ownership and anticipating needs
? Understand business requirements in an effort to provide accurate processing of data changes in a timely manner with accuracy
? Develop and maintain working knowledge of guidelines, business processes and systems

Requirements:
? Experience working in a highly collaborative team environment
? Ability to maintain positive attitude and composure in a high pressure and tight deadlines in a fast paced environment
? Ability to navigate computerized system and strong computer skills, PC with experience in Windows, Excel, PowerPoint and other applicable software (e.g. SAP/iTMS/Salesforce/ESS systems)
? Strong work ethic and excellent follow-up skills
? Strong customer-centric orientation
? Strong oral and written communication skills
? Excellent organizational skills and exemplary attention to detail 举报 分享

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