长沙招聘

职位描述：
KEY ACCOUNTIBILITIES:
1. Responsible for concierge service (hotline, email base inquiry center) staff training, evaluation and other management work, including KPIs achievement and improvement, team goal align with the operational target and execute the operation plan of the teams managing, setting up standard work of the operation team, mentoring team members on their performance, competence, and attitude of work.
2. Responsible for organizing and making plan for customer intelligence for company senior management team, guiding the subordinates to work on collation, analysis work of customer information. Responsible for company key account profile in a quarterly basis, including interviewing each BU heads, VPs.
3. Lead team to enhance the speed of processing customers’ demands and the ability of problem analysis & solving, providing high-quality services to ensure outstanding customer experience and improve customer satisfaction
4. Differentiate request level and develops and continuously improve customer service specification, process and system.
5. Responsible for collecting customer comments and suggestions, summarizing the feedback to the relevant departments and superior
6. Coordination between relevant business unite and operations units


REQUIREMENTS:
1. 2+ years people management experience
2. Excellent written and spoken English language skills
3. Experience in responding to customer needs in an optimum and professional manner
4. Strong functional leadership skills
5. Strong interpersonal and communication skills
6. Experience with Call Center business in Cloud Computing industry is a strong plus
7. Strong data analysis skills, Good demonstration skills with ability to present during business meetings 举报 分享

药明康德是国际领先的开放式能力与技术平台公司，为全球制药及医疗器械等领域提供从药物发现、开发到市场化的全方位一体化的实验室研发和生产服务。本着以研究为首任，以客户为中心的宗旨，药明康德通过高性价比、高效率的服务平台帮助全球客户缩短药物及医疗器械研发周期、降低研发成本。药明康德平台涵括化学药研发和生产、细胞及基因疗法研发生产、药物研发和医疗器械测试等，正承载着来自全球30多个国家的3500多家创新合作伙伴的数千个研发创新项目，致力于将最新和***的医药和健康产品带给全球病患，实现“让天下没有难做的药，难治的病”的梦想。