长沙招聘

PRIMARY PURPOSE：Responsible for all customer satisfaction and feedback related jobs, including organizing, follow up ,data analysis and internal /external communications to constantly improve customer satisfactory level.
　
负责所有与客户满意度和客户反馈相关的协调，跟进，分析和内部/外部沟通工作，持续提升重点客户的满意度

ESSENTIAL TASKS AND DUTIES：

Effective communication with Business Line /Cross functions, understand key service performing areas and customer needs.
保持与业务部门和内部各服务团队的沟通,了解主要业务特点和客户需求
　Manage complaint /customer feedback from different sources, for investigation and reporting to management teams
集中处理来自各个渠道的投诉，调查并完成投诉分析报告并反馈给相关部门负责人
　

In charge of outbound survey to Key Hospital accounts of BL(MD), prepare summary reports
负责医疗器械部们重点医院客户的电访工作，收集服务反馈并完成分析报告给业务部分负责人。
　Arrange key customer visits with representatives of internal or external , for customer needs deep understanding and follow up actions by relevant parties.
协同内部或外部代表，出差拜访重点客户，深入了解客户反馈，完成报告并跟进协调各部门的改进计划。
　

Data extraction and analysis from CRM system,etc and give improvement proposals.
从内部系统中(Eg. CRM和Voice logger)中获取数据，定期分析总结，提出针对性改进建议
　　
　　
QUALIFICATION：

Graduate and above, female, major in marketing, business administration, computer.
大专以上学历,女性，市场营销，工商管理，计算机 专业

Over 2 year of customer service related experience. 有2年以上客户服务相关经验
　

Good communication and coordination skills

出色的沟通协调能力
　

Certain data analysis, summarize and language skills; good MS skills like word, Excel and PPT.
一定的数据分析和归纳总结及文字整编能力；具有较强的办公软件word、excel等操作水平
　

Great customer service sense and team work spirit.

较强的客户服务意识及团队合作意识
　

Medical, consumer industry background will be a plus.
医药，消费品行业工作经验优先

DKSH Business Unit Healthcare is the leading Market Expansion Services provider for healthcare companies seeking to grow their business in Asia. Custom-made offerings comprise registration and market entry studies as well as importation, customs clearance, marketing and sales to physical distribution, invoicing and cash collection. Products available through DKSH Healthcare include ethical pharmaceuticals, consumer health, over-the-counter (OTC), as well as medical devices. With 150 business locations in 14 countries and around 9,200 specialized staff, Business Unit Healthcare serves over 150,000 customers and generated net sales of around CHF 4.544 billion in 2014.

大昌华嘉医药保健部是领先的为药品，非处方药(OTC)，保健消费品及医疗器械产品的公司提供市场拓展服务的专家，提供涵盖产品注册、进口、生产、市场推广和销售、物流及售后服务的全面完整的服务项目。医药保健业务单元分布于全球14个国家150个营业网点，拥有9,200位专业员工。2014年 ，医药保健部为超过150, 000位客户提供服务，并取得净销售额45.44亿瑞士法郎的业绩表现。