长沙招聘

职位描述：
The purpose of this role is to provide Tier 1 helpdesk support and customer service for all company supported computer applications and platforms. Troubleshoot and work on a wide range of queries and incidents from the global offices and service centers.
This position will be based in Beijing which is a part of the global helpdesk team.

Requirements:
Qualifications:
?Bachelor’s degree in IT related fields.
Experiences:
?Minimum 1 year’s IT helpdesk related experience
Skills and abilities:
?Must be able to speak, read, write and understand English as the primary language used in the workplace. Any other language would be of advantage
?Working knowledge of fundamental operations of relevant software and hardware
?Knowledge of helpdesk ticket system such as JIRA and Service Now would be of advantage
?Experience of working in an international technical help desk/service desk environment
?Experience with Windows 7 – 10 and Linux would be of advantage
?Active Directory experience an advantage
?Good communication and organization skills
?Responsible and careful at work
?Detail oriented and team-work spirit
?Good attitude and customer service oriented
?Willingness to learn continuously evolving company & industry specific applications, technology, and terminology
?Ability to work independently

Responsibilities:
?Manage accounts on all business related platforms and IT related requests/issues
?Work as Tier 1 support on all IT requests/issues and escalate to Tier 2 when necessary
?Diagnose hardware and software faults remotely (desktops, laptops, printers) and implement known solutions
?Provide effective customer service regarding the ticket status through ticketing system (JIRA) and redirect incidents to appropriate resources throughout the global IT team
?Escalate complex issues to higher level of expertise within IT teams to ensure rapid resolution of tickets
?Ensure that SLAs are being respected
?Acquire good knowledge of approval procedure and apply it strictly before doing any action.
?Respond to requests for technical assistance via phone, Skype or email and advise customer of the appropriate action
?Identify and escalate situations requiring urgent attention
?Stay current with internal system information, changes and updates 举报 分享

TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our 46 countries of operations.

We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.

Our Group Values
Integrity, Respect, Professionalism, Innovation, Commitment

For more information on TLScontact, please visit: corp.tlscontact.com

TLScontact is what your are looking for if:
- you are the kind of person who thrives for challenges
- you are looking for personal development opportunities with truly global reach

What makes us the Best Place for People:
- we ranked one of the top 8 Best Companies to Work for？ in Greater China in 2012
- Our office is LEED Gold certified with modern green furniture and high-tech air filtration system
- You will have free access to a high-end Fitness club under our corporate membership
- Complementary coffee, soft drinks and fruits available to all our staff

We want you to join us if you:
- are proactive
- are efficient and organized
- are a self-starter and hard working
- are a team player
- always pay attention to details
- have good interpersonal skills

关于我们

我们的快速成长，来自于客户对我们的信任和每天我们在全世界的团队的出色成就。

我们做什么

TLScontact是一间迅速发展的面对面服务中心。我们为客户提供具有特殊标准的高安全性，高管理控制性，和高透明度的顾客管理服务。

我们的价值观

统一、尊重、专业、创新、承诺

Teleperformance

TLScontact是Teleperformance集团下一个专门提供面对面服务的分属公司，卓越的服务品质全球领先。

Teleperformance已经在为全球很多个公司提供顾客关系管理，技术支持和应收账款管理服务，并取得了优异的成绩。

在2013年，Teleperformance集团实现了32.3亿美元的收益。

面对面服务

TLScontact 专门提供与顾客面对面的顾客关系管理的外包服务。我们的中心能够将客户和他们的顾客相连接，提供的服务范围包括从内勤处理到收到申请。

遍布全球

我们全球性的业务分布和经验丰富的团队使得我们能够在非常短的时间内在世界上任何一个地方开始经营新的面对面业务。