长沙招聘

职位描述：
Key objectives

Establish and lead the Telesales call center in Tianjin

Sells products by implementing sales plans; supervising sales staff.

Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.

Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.

Implements national sales programs by developing sales action plans.

Keep good communication and cooperation with internal and external department

Drive performance management of the Telesales in Tianjin

Drives quality of customer experience delivered via Telesales teams

Duties and responsibilities

Monitors and evaluates productivity and performance drivers and sales performance of sales representatives

Design and deliver tools to support partners managing performance of their sales representatives.

Plan and deliver initiatives to raise productivity

Ensures quality of sales and care process delivered to customers via Telesales

Completes sales operational requirements by scheduling and assigning employees; following up on work results.

Maintains sales staff by recruiting, selecting, orienting, and training employees.

Maintains sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

Maintains professional and technical

Contributes to team effort by accomplishing related results as needed.

Requirements

Education/Experience:

University degree or above

At least 3 years experiences in management, or 5 years experiences in Call Center management, preferably in finance industry

Required skills:

Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets, Staffing

Excellent comprehension and execution, able to comprehend product policy and project requirement quickly, control the quality strictly

Good communication skills, customer service consciousness and awareness of risk control, be able to handle the customer complaints properly, maintain good communication and cooperation with other departments

Strong responsibility and enterprise, work carefully and seriously, be able to work under pressure, motivate oneself and bring positive effect for the team

Excellent data analysis ability, thinking rigorous, be able to find the problem and put forward the corresponding solutions quickly

Excellent call center site management, shifts management, process management, team management abilities, design telemarketing FAQ, redact and update knowledge base

Be able to use English as working language 举报 分享

    作为一家持牌消费金融公司，捷信消费金融有限公司（简称：捷信），其股东为国际领先的消费金融服务提供商捷信集团，于2010年底正式在中国开业，为中国的客户提供消费金融服务。消费是促进中国经济结构转型的重要推动力。捷信积极响应国家扩大内需、大力发展消费金融的要求，通过为客户提供安全、负责任的消费金融服务，持续为中国的经济发展和人民生活水平的提高做出贡献。
    基于卓越的数据捕捉和分析能力，并采用大数据和生物识别技术，捷信将先进的风险管理能力渗透到业务流程的每一个环节。目前，捷信已将人脸识别和OCR光学字符识别技术应用在贷款审批环节，在确保客户信息准确性和可靠性的同时，对风控流程进行了大幅高效简化。
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主要奖项Company Awards
2020年奖项
2020年58同城•招聘中国卓越雇主五十强
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深圳电视台“***消费金融服务商”
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2019年奖项
2019智联招聘中国最具发展潜力雇主
2019年度58同城中国最具社会贡献价值雇主十强
2019中国雇主品牌年会中国***雇主奖
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