长沙招聘

职位描述：

About Us
PwC Business Services (Chengdu) Co., Ltd (SDC) is operational in Chengdu on 1 July 2012. The SDC will serve PwC China mainland and Hong Kong area.
普华永道商务服务（成都）有限公司（以下简称服务中心）于 2012 年 7 月 1 日在成都正式投入运营。该服务中心将为普华永道中国以及香港的业务提供支持服务。


What we offer
我们会给你：
· 13th month payment with travel allowance and meal allowance
· Social assurance, housing fund and commercial insurance
· Various holidays such as annual leave, sick leave, other paid and CICPA study leave
· Various staff activities such as PwC Cup, Green week, voluntary plan, team building, staff birthday part
· Professional training


· 13 个月的工资 + 午餐交通补贴
· 法定五险一金 + 补充商业保险
· 丰富的假期（如带薪年休假、病假、其他带薪假）
· 丰富的员工活动（如普华永道世界杯，植树，志愿者支教，团队建设活动，员工生日会等）
· 完善的培训制度


Responsibilities

Following are the responsibilities this service delivery team will mainly perform, each staff of this team may only work across one or a few areas of which:
以下是本组成员在日常工作中的职责。 每个成员都会涉及处理其中一个或多个任务：


1. 协助部门经理完成日常工作的安排和调配，以及承接新业务。 有较强的服务意识，能协助部门经理与客户建立良好的业务往来和合作关系
Assist team manager to coordinate and arrange the daily tasks and set up newly transferred tasks. Have good service mindset and assist team manager to build up a good cooperate relationship with customer.
2. 标准操作流程的起草， 并向组长进行日常工作的汇报以确保工作内容的符合标准操作流程及合理化
Draft SOP and report to team leader to make sure work is in accordance with the agreed scope
3. 为公司开展的各类培训进行流程化的后勤支持，为公司开展的各种培训项目进行数据录入，数据收集，以及培训数据的追踪
Logistic and administrative support for internal training courses
Data input, data consolidation and tracking for internal training courses
4. 月度/年度培训课程相关报表的制作和处理
Monthly/Yearly course related report preparation and data analysis
5. 协助处理来自客户有关培训与发展领域的政策，培训细节，程序等方面的来电咨询。(基于常见问题列表)

Assist to handle the calls and answer the questions from customers on L&D policies, training details, procedures etc. based on the FAQ list

6. 向其余点对点行政事项提供帮助
Provide support on other ad hoc administrative matters

Reporting to: Team manager of Learning & Development Service Delivery Centre, SDC
汇报对象：团队经理

Requirements

· University degree
本科及以上
· 2-3 years’ service center working experience of foreign invested company preferred
三年及以上外资企业服务中心工作经验者优先
· Team management experience is preferred
有团队管理工作经验优先
· Good internal and external relationship management skills
良好的对内对外关系维护技巧
· Good communication skills in English and Mandarin
良好的英语及普通话沟通技巧
· Excellent Excel skill is a must
熟练使用Excel

Key personal attributes

· Highly responsible and enthusiastic
较强的责任感和工作热情
· Team player who can work effectively under pressure
有团队工作意识并能在工作压力下有效率的工作
· Good knowledge of the Microsoft Office
良好的MS Office 技能
· Attention to detail
注重细节
· High energy level with strong customer service mind set & can-do attitude
有较强的客户服务意识以及积极乐观的工作态度
· Great team player and ability to work effectively with cross functions and regional teams in a complicated business environment
能在较复杂的商务环境中跨职能及跨区域的与同事进行有效的沟通及合作
· Smart and willing to learn
聪明并且有较高的学习热情

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普华永道 - 中国內地、中国香港及中国澳门
普华永道中国內地、中国香港及中国澳门成员机构根据各地适用的法律协作运营。整体而言，员工总数超过17,000人，其中包括超过600名合伙人。
   
无论客户身在何处，普华永道均能提供所需的专业意见。我们实务经验丰富、高素质的专业团队能聆听各种意见，帮助客户解决业务问题，发掘并把握机遇。我们的行业专业化有助于就客户关注的领域共创解决方案。

我们分布于以下城市：北京、上海、香港、沈阳、天津、大连、济南、青岛、郑州、西安、南京、合肥、苏州、武汉、成都、杭州、宁波、重庆、长沙、昆明、厦门、广州、深圳、澳门、海口。