长沙招聘

POSITION SUMMARY 职位概要

WWPS-IT Account Service Analyst is responsible for effectively providing IT assets (laptops, RAS tokens etc.) & application account creation, deactivation, reactivation, and extension for Worldwide Pharmaceutical Sciences (WWPS) External Resources of Global Chemistry, Manufacturing and Controls (GCMC), and Global Clinical Supply (GCS) in USA, Europe and Asia. And also be responsible for asset provisioning, access requests, tracking and troubleshooting in conjunction with local and global, internal and external IT partners. WWPS-IT Account Service Analyst shall demonstrate continuous improvement in provisioning IT account services to WWPS GCMC and GCS business lines and work closely with the business lines to identify opportunities for innovation and increased productivity.

WWPS-IT帐户服务技术分析员负责有效提供辉瑞全球研发WWPS-GCMC及-GCS 部门的 IT资产(笔记本电脑 RAS tokens)及IT应用系统账户创建, 停止, 恢复, 及扩展等应用系统帐户管理技术支持和服务。并与当地和全球, 内部及外部信息技术合作伙伴协同工作，负责确保新的IT资产及IT应用系统有效地整合到工作环境中。WWPS-IT帐户服务技术分析员需不断改善其对开发信息部门的服务和支持，并与业务部门一同寻找创新和提高工作效率的机会。


POSITION DETAILS
2 Positions: WWPS-IT Account Service Analyst (2 contractor resources)
WWPS-IT帐户服务技术分析员 (第三方派遣合同工2位)
Reports to: One reports to WWPS-GCMC Outsourcing Lead, and another to
WWPS-GCS Lead in Connecticut, USA; Both dotted-line to Director
of Pfizer R&D BT Services in China
实线汇报一位给WWPS-GCMC 全球服务主管经理 ，另一位给
WWPS-GCS 运营主管经理 (美国康州). 两位都虚线汇报给Pfizer R&D BT Services中国区经理
Department: Pfizer Global R&D, Worldwide Pharmaceutical Sciences
Locations: Pfizer China R&D Center in Shanghai, China and/or
Pfizer Wuhan R&D Center in Wuhan Biolake, China
辉瑞中国上海研发中心, 上海浦东张江高科 或
辉瑞中国武汉研发中心, 武汉光谷生物城


KEY RESULT AREAS
Responsibilities include, but are not limited to:
? GIDM Actions: Pfizer Global Identity Management (GIDM) account creation/re-enablement (onboarding), management, and de-activations (off-boarding within 24 hours of notification)
? Account Creation: AD account/E-mail account creation or re-enablement
? Asset Provisioning and Retrieval: Laptops/Tokens/GRIP/Liaison to other sites for provisioning and retrieval of assets
? Access requests to Pfizer systems through helpdesk tickets and rapid access requests, including, but not limited to:
o GDMS
o Active Directory and Citrix user groups
o SharePoint sites
o Power 2 Learn
? Maintain external vendor distribution lists and send communications as appropriate. Maintain and track status of accounts, laptop requests, system access, and training completion for external resources.
? SharePoint maintenance activities, including generating new folders, removing inactive suppliers or inactive key contacts and general site housekeeping. Troubleshooting support for vendor
o VPN/PartnerConnect set-ups
o PC/token issues
o Access problems
o Aid with vendor IT issue troubleshooting
? Partner and coordinate with other Asia Research colleagues with similar responsibilities to ensure sufficient business continuity of external resource coordination workflow
? Contribute to problem solve and engage in continuous improvement efforts for external resource on-boarding / off-boarding for partnership for vendors across PharmSci.



DECISION MAKING SCOPE

Financial
Nil

Staffing
Nil

Policy/Procedure
? Regular feedback as to the efficiency and effectiveness of current procedures to manager and other colleagues is expected.



ESSENTIAL REQUIREMENTS必备考虑的要求

Education 学历要求
？ Associates or Bachelor degree at a minimum 专科/大学本科以上学历
? Excellent computer skills including Excel, Word, PowerPoints
良好的Excel, Word和PowerPoint办公软件实用技能
? Solid understanding of computers, systems, account establishment, hardware
? Previous experience working with IT helpdesks and coordinating large projects with lots of little pieces


Working Experiences 工作经验要求
？ At least 2 years experience of working in an IT support or customer facing role environment 2年以上技术支持 / 面向客户服务工作经验.
？ Desired one year multinational company working experiences 一年外企工作经历.
？ Experience of working in an IT Support and Services role. 具备信息技术支持和服务相关工作经验
？ Knowledge of laptop / desktop configurations, and system software installation and configuration 熟悉手提电脑/台式电脑的系统配置安装，及系统软件的安装与配置。


Key Competencies 能力要求
? Effective English communicator, both orally and written. Proficiency in oral and written English. Strong verbal and written communication skills for interaction with stakeholders, manager and colleagues;
能进行有效的英语口语和书面沟通. 熟练掌握和运用口语和书面英语. 与合作者，经理，同事等口头和书面沟通的良好技能；
? Ability to carry out highly routine and structured tasks in a timely manner with consistent quality.
按时完成高度常规，结构化的任务， 并持续确保质量
? Responsible self-starter with attention to detail and the ability to multi-tasking and prioritization
高度负责主动积极，关注细节, 能够同时执行多项任务且能够分清任务的重要顺序
? Must be independent, pro-active, self-motivated with strong organizational, interpersonal skills to work in a team environment
能够独立工作，主动积极和自我激励的工作态度；良好的组织能力，人际关系能, 和团队工作能力
? Exhibited sound judgment on sensitive issues and work with confidential documents and information. Ability to act with professionalism
对于敏感问题能做恰当判断，正确处理机密文件和信息。以职业化方式协同工作
? Flexibility and ability to work in a highly organized manner in an environment with frequent tight deadlines
具备在系统高度条理化，时间计划紧迫的环境中灵活工作的能力
? Excellent follow-up skills. Ability to work effectively in a matrix organization and multi-cultural context
? 良好的工作跟进处理能力. 能在矩阵型组织及多文化环境中有效工作
? Willing to align to Company’s policy and procedure
愿意遵从公司的政策与规章制度


Motivation 动力
? Able to demonstrate the desire to do a good job and to maintain high standards
能表现出胜任工作并保证高标准的愿望
? Willing to work in a team environment
愿意在团队环境中工作
? Enthusiastic about liaising intimately with the user community and providing an agreed level of support and services
能热情地与用户团体保持密切联络，并确保按共同认同的标准提供专业支持和服务
? Flexible in their approach to work priorities, and work tasks
能灵活适应用户的工作优先顺序和各种工作任务


DESIRABLE REQUIREMENTS 优先考虑的要求

Certification/Qualification 资质要求
MCDBA or MCSE or ITIL qualified
获得微软认证数据库管理员、微软系统工程师认证或信息技术基础设施库认证


Experience 经验要求
? Experience of IT industry and/or assigned business area
有IT企业或相关行业工作经验
? Good understanding of Problem Management and Customer services
对疑难问题管理和客户服务有良好的理解
? Knowledge of Microsoft OS, MS Office.
熟悉使用Microsoft操作系统及MS Office软件

Motivation 动力

? Ability to develop increased application knowledge
能不断提高和掌握应用系统知识
? Ability to develop increased Business Process knowledge
能不断提高和掌握业务流程的知识
? Striving to continually deliver improved levels of service and innovation to deliver increased productivity
不断努力提高服务水平和创新方案以提高工作效率
? Maintain highly motivated in a constantly changing environment
能在不断变化的环境中保持高度自我激励
? Available at short notice
能适应紧急的业务需求

On October 31, 2005, Pfizer announced the official opening of China Research and Development Center (CRDC) in Shanghai. Pfizer Global Research and Development’s Center is mainly engaged in drug development activities. Much of the facility's capacity is devoted to the study design, data management and statistical analysis of global phase I-IV clinical trials, as well as the clinical study report process. In addition, CRDC is a part of Pfizer global Safety and Risk Management and covers the functions of safety data processing and assessment. The center also trains Pfizer employees in China and throughout the Asia region in internationally recognized Good Clinical Practice standards.
辉瑞公司于2005年10月31日宣布辉瑞中国研发中心正式在上海揭幕。辉瑞中国研发中心主要为全球辉瑞药物开发提供支持工作。大部分的功能是围绕在I-IV期临床试验研究设计、数据管理和生物统计分析、以及临床试验报告的部分准备工作。此外，该中心是辉瑞全球安全和风险管理部的一个分支，负责安全数据处理和评估工作。研发中心还将为辉瑞公司在中国及亚洲的其它运营部门的员工提供国际标准的临床试验管理规范(GCP)的技术培训。