(Sr. ) Service Engineer
梅里埃诊断产品(上海)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:医疗设备/器械
职位信息
- 发布日期:2017-01-09
- 工作地点:上海
- 招聘人数:若干人
- 工作经验:5-7年经验
- 学历要求:大专
- 职位月薪:8000-20000/月
- 职位类别:售前/售后技术支持工程师 售前/售后技术支持主管
职位描述
职位描述:
1 Main Accountabilities (list key missions: 6 maximum, use action verbs):
- Provide effective on-site and second line support for dealers and end users. Respond as needed to phone and e-mail requests.
- Work with training center to make a reasonable annual training plan for FSE and implement it on schedule.
- Monitor and control spare parts inventory levels. Work with technical team operations to ensure adequate and timely delivery of parts to customers, both internal and external.
- As a member of maintenance center to be capable to repair the defective spare parts for investigation
- Create and manage a system for reporting regional quality metrics and field reliability data.
- Optimize existing service processes for corporate and customer benefit.
- Participate in the launch of new product including registration, installation and other related activities.
- Communication with global team and need to cascade latest information for local service person
- Responsible and accountable for carrying out the requirements of the company's quality system
1 Typical Studies-Experience, Skills and Qualifications:
1.1 Studies-Experience:
BS degree in technical field or equivalent work experience
1.2 Skills and Qualifications:
5-10 years’ experience in technical support/help desk role or related experience
Experience in a medical equipment service environment preferred
Experience in delivering technical training.
Current knowledge of medical/electronic technology preferred
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1 Main Accountabilities (list key missions: 6 maximum, use action verbs):
- Provide effective on-site and second line support for dealers and end users. Respond as needed to phone and e-mail requests.
- Work with training center to make a reasonable annual training plan for FSE and implement it on schedule.
- Monitor and control spare parts inventory levels. Work with technical team operations to ensure adequate and timely delivery of parts to customers, both internal and external.
- As a member of maintenance center to be capable to repair the defective spare parts for investigation
- Create and manage a system for reporting regional quality metrics and field reliability data.
- Optimize existing service processes for corporate and customer benefit.
- Participate in the launch of new product including registration, installation and other related activities.
- Communication with global team and need to cascade latest information for local service person
- Responsible and accountable for carrying out the requirements of the company's quality system
1 Typical Studies-Experience, Skills and Qualifications:
1.1 Studies-Experience:
BS degree in technical field or equivalent work experience
1.2 Skills and Qualifications:
5-10 years’ experience in technical support/help desk role or related experience
Experience in a medical equipment service environment preferred
Experience in delivering technical training.
Current knowledge of medical/electronic technology preferred
职能类别: 售前/售后技术支持工程师 售前/售后技术支持主管
关键字: 售后服务 售后工程师 技术支持 技术工程师
公司介绍
生物梅里埃公司创建于1963年,公司以来自身的科技创新和工业生产资源,始终致力于医疗和工业用途的体外诊断产品。生物梅里埃的诊断系统由试剂、仪器和软件组成,主要围绕感染性疾病、工业微生物、心血管病和肿瘤四个战略领域设计。生物梅里埃的使命是通过体外诊断,为全球公共卫生事业做出贡献。
目前,生物梅里埃在全世界拥有19个工业生产工厂;20个研发基地;业务遍及世界六大洲160个国家,在44个国家和地区设有分支办事机构;全球雇员近13000人。凭借55年的经营,生物梅里埃如今在全球体外诊断行业扮演着重要的角色,在全世界诊断企业排名中位列前十,是临床微生物学和工业微生物学领域的翘楚。
放眼未来,生物梅里埃将继续秉承传统、恪守承诺,全力为客户研发和提供***整体解决方案,力争成为推动全球公共卫生事业发展的领导者。
目前,生物梅里埃在全世界拥有19个工业生产工厂;20个研发基地;业务遍及世界六大洲160个国家,在44个国家和地区设有分支办事机构;全球雇员近13000人。凭借55年的经营,生物梅里埃如今在全球体外诊断行业扮演着重要的角色,在全世界诊断企业排名中位列前十,是临床微生物学和工业微生物学领域的翘楚。
放眼未来,生物梅里埃将继续秉承传统、恪守承诺,全力为客户研发和提供***整体解决方案,力争成为推动全球公共卫生事业发展的领导者。
联系方式
- Email:china@biomerieux.com
- 公司地址:上海市浦东新区浦三路4633号