长沙招聘

职位描述：
KEY RESPONSIBILITIES

" Key responsibility 1 - After sales and Service Policies
- Ensure proper implementation and understanding of Group brands after sales and Service policies.

" Key responsibility 2 - Team Leading
- Management staff in consultatively, balancing control with encouragement and encourage.
- Monitor the team's performance against the objectives, provide coaching and solution individuals to accomplish the KPI goals.
- Promoting a clear sense of purpose, inspiring a positive attitude to work, and arousing a strong desire to succeed among teams.

" Key responsibility 3 Complaints Management
- Handle customer complaints, requests transferred to CS by brands and brand hot line directly email, Call Centre, letter, etc.
- To resolve customer requests, questions and complaints frequently analysing the situations and determine best use of resources.
- Report the special RO, difficult claims to CS Manger and defining the necessary action needed to satisfy them.

" Key responsibility 4 - Support CS Manager
- Support and CS Manager contribute to a high level of service standards, in particular in the quality and efficient of customer repair experience.
- Identifying opportunities for operational improvement make constructive suggestions in procedure and customer communication.




COMPETENCY REQUIRED:

Skills Required in Customer Service Manager:
" Excellent interpersonal skills, customer service oriented.
" Good People management skills, Management staff in consultatively, balancing control with encouragement and encourage.
" Set objective and monitors staffs performance against objective.
" Providing feedback, coaching to challenge staffs abilities and encourage development.
" Promoting a clear sense of purpose, inspiring a positive attitude to work, and arousing a strong desire to succeed among teams. '
" Co-operates with others in pursuit of team goals.
" Adaptable, receptive to new ideas, willing to adjust to changing demanding and circumstance.
" Resilience: Being able to stay calm under stressful circumstances, and work under tight deadlines and strict situations.
" Logical thinking, provide solution to difference kind of complains.
" Good communication and professional business writing skills in both English and Mandarin.
" The other skills required in a person are the motivational, listening, and problem-solving skills.
" Based in SH

Education and Qualifications
" Having excellent communication skills in Both Written and Spoken Mandarin / English
" Minimum 4-5 Years Working Experience in customer Service Industry, It will be added as an advantage for the person having the supervisor experience in the luxury industry 举报 分享

历峰集团(Richemont)旗下Maison的成功源于所有员工的热情。
作为全球领先的奢侈品公司之一，历峰集团(Richemont)由21家Maison组成，每一家Maison都像一个小家庭。在秉持进取精神和尊重传统的基础上，每一家Maison都面向国际市场开展业务。我们将métiers d’art和工艺应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。历峰集团(Richemont)博采众长，同时充分发挥自身独特的美学鉴赏力，与时下最流行的时尚相融合，引领可持续发展又符合道德规范的奢侈品风尚。

历峰集团(Richemont)拥有企业支持服务，并设有地区共享服务平台。这些服务向每一家Maison提供支持，确保各Maison能够专注于发挥他们在设计、创造、销售和市场营销等领域的特长。

我们已经共同走过了2000多年的历史，如今我们也应当着眼未来，因此，我们邀请您加入我们，共同在Maison历史中书写新的成功篇章。

历峰集团(RICHEMONT) MAISON的传统
作为世界上一些最负盛名的奢侈品的发源地，历峰集团(Richemont)的每一家Maison都独具特色，拥有各自的发展历史。在整个历峰(Richemont)集团，诚信和创新都受到尊重和保护。工艺和专业技术是至高无上的——二者都继承了过去几代历峰(Richemont)人沿袭下来的技能和知识，并与当代工艺技巧和技术融为一体。