长沙招聘

职位描述：
Position: IT Service Desk Assistant, IT Services
Reference: AD16169
Closing Date: 6 January 2017
Contract Status: Full-time
Vacancy: 1
Salary & Benefits: RMB81,000 to RMB129,000 per annum before all deductions, depending on qualifications and experience
Working Location: Ningbo

Job Outline:
Under the supervision of the IT Service Desk Lead, provide first line IT Support to staff and students, collaborate with team to provide consultation and support in the utilization of Computer systems, both desktop and server based, electronic resources and associated facilities; to provide information skills training to staff and students of the University.

Candidates MUST have a good grasp of English, have excellent interpersonal skills, and the ability to work effectively as part of a small team. Ideally candidates should have proven experience in IT Support.

General Information:
The IT Services is responsible for the development and support of high performance central systems, distributed systems, and information security. Working closely with other members of the team, the post holders’ responsibilities will include the design, development and second-line support of server and desktop computing platforms and services. Close contact exists between the IT Services and other specialist IS teams.

Qualifications
Essential
? Diploma or Bachelor Degree in Information Technology or related discipline;
? A broad knowledge and understanding of IT infrastructure and the inter relationship of the constituent parts;
? Excellent communications and interpersonal skills;
? Good understanding of PC, audio visual facilities, operating systems and applications including maintenance and repair procedures;
? Good understanding of Microsoft Windows , Office Suite, email and internet applications;
? Understanding of LAN/WAN communications;
? Good problem solving skills;
? Customer Services experience in IT;
? At least 1-2 years related role experience;
? Fluency in English (spoken and written) is essential;
? Willingness to work flexibly and to provide some out of hours support;
? Ability to work under own initiative and as a member of a team;
? Ability to communicate effectively with staff and students, with a positive approach to customer care;
? The ability to deal effectively with complexity and the unexpected;
? Broad interest in IT.
Desirable
? Certified with ITIL;
? Work experience in education organization;
? Experience with IT Service management;
? An ability to gain new technical IT skills quickly in a rapidly changing discipline;
? Good organisational skills.

Main Duties and Responsibilities
? Provide 1st line and 2nd line IT support for staff and students within the UNNC
? Deal with IT inquiries to IT helpline, IT Service mailbox and face-to-face inquiries, ensure all calls are logged and tracked in ticket system.
? To be responsible for the day to day delivery of specific services including front-line support for use of all ITS computing facilities, include shift work
? Prioritize and schedule incidents. Escalate incidents (when required) to the appropriate resolver groups. Adhere to the resolver group escalation process by collecting the required information and make sure it is updated on the ticket properly before the ticket is escalated.
? Maintain ownership on incidents and ensure that they are resolved within the SLA timeframe
? Test fixes to ensure incidents have been adequately resolved.
? Delivering the best customer experience by adhering to IT incident management policies and procedures.
? To highlight any discrepancies or improvements that might be made to existing services or documentation. To suggest new / changes to services in response to customer feedback.
? Managing and maintaining IT hardware and software inventory, includes suggested purchasing and disposition of IT assets
? Assist L2 or L3 on escalations and provide ideas for process improvement
? Some out of hours on-call support will be required.
? Any other duties appropriate to the grade and role of the person appointed.

How to Apply
Please send job application with the following documents before the closing date:
1. UNNC Application Form (please download from http://www.nottingham.edu.cn/en/about/documents/applicationform.doc);
2. Cover Letter;
3. CV.
Please kindly note that all documents should be completed in English and in Word/ PDF format.
Late or incomplete application will not be considered to be shortlisted.
Please send application and enquiries to job@nottingham.edu.cn 举报 分享

宁波诺丁汉大学创建于2004年，是经中国教育部批准，由英国诺丁汉大学与浙江万里学院合作创办，在中国设立的***家引进世界一流大学优质教学资源、具有独立法人资格和独立校区的中外合作大学。根据泰晤士高等教育以及上海交通大学公布的权威排行榜，诺丁汉大学位列世界高校百强。

学校位于宁波市高教园区，占地面积887亩，建筑面积20万余平方米。目前在校生7800余人，教职员工800余人，来自于世界上70多个国家和地区。学校为员工提供国际化的工作环境，良好的薪资福利待遇和职业发展机会。

应聘须知

进行线上简历投递，所有信息和上传文件必须用英文填写，通过简历筛选者，将会由人力资源办公室以电话或电子邮件形式告知具体面试安排。