长沙招聘

职位描述：
技术支持工程师 Technical support Engineer
上海 Shanghai


职责描述Responsibilities include:

1. 响应区域销售经理提出的问题；
respond to requests from regional sales managers；
？ 与区域销售经理通过电话,电子邮件和CRM等工具进行沟通；
Communication updates with Area Sale Managers via; phone, e-mail & CRM tools.

2. 为客户提供技术支持，主要是物料输送部门和自动化部门的产品技术问题以及应用解决方案；
Independent reps and customers regarding technical information concerning our Material Handling and Automation products, applications and solutions；
3. 提供客户服务；
Supply Customer Service;

技术支持包括以下几点：Sales support to include the following:
？ 在测试中心对于客户的产品以及应用进行测试模拟；
Conduct laboratory trials to simulate applications with customer’s products.

？ 根据我们的标准产品以及一些非标解决方案为客户提供具体方案及图纸；
Prepare detailed proposal and system drawing for our standard products and customized solutions.

？ 对我们的销售，客户以及渠道，根据需求组织各种形式的培训；
Participate in training presentations for all sales, channels and customers via; in-house, hands-on, digital or web-based tools.

？ 了解我们市场上的竞争商，做SWOT分析；
Compile Competitive analysis and identify SWOT.

？ 定期整理一些重要系统方案以及Solidedge系统图纸供销售使用；
Regularly create some key system solutions and Solidedge system drawings for the use of sales;

？ 展会搭建布展，以及展会期间对客户的技术解答；
Trade show support and participation when required.

？ 需要时提供客户现场的技术服务以及设备的安装调试；
Field assistance and startup service when required.


客户服务包括以下几点：Customer service to include the following:
？ 回答客户关于实验室测试、故障排除、流程解决方案和培训方面的问题：
Respond to customer questions concerning lab trials, trouble shooting, process solutions and training.
？ 紧急情况下通过电话邮件等处理系统故障和安装问题；
Trouble-shoot systems and installations via phone, Skype & e-mail with urgency.
？ 对于我们的产品以及系统附件，为客户整理文件；
Develop file package on all products within our product line and accessories.
？ 提供系统设计协助，做一些系统集成以及相关配套产品的推荐来增加客户的满意和销售产出；
Provide system design assistance, integration and product recommendations to increase customer’s profitability and productivity.




职位要求：This position requires:

1. 机械工程或相关学科本科学历要求，2 - 3年技术/客户支持经验。
BA/BS Engineering/Technical Discipline and/or 2-3 years technical/customer support experience.
2. 头脑灵活且对于学习产品的技术应用感兴趣；
Flexibility and an interest in learning technical product applications.
3. 精通电脑办公软件；
PC proficiency in Microsoft Office suite;
4. 精通SolidWorks/Solidedge电脑绘图；
SolidWorks/Solid Edge desired.
5. 良好的英语听说能力；
Good of English listening and speaking skills;
6. 具备通过故障分析和诊断来解决问题的经验；
Experience in problem solving through analytical troubleshooting.
7. 具备项目执行经验者优先考虑；
Experience in project implementation is preferred.
8. 具备在客户服务中提供解决方案经验者优先考虑；
Experience providing solutions in a customer service environment preferred. 举报 分享

派亚博真空产品贸易(上海)有限公司
Piab (Shanghai) Co., Ltd
About Us
Piab is a worldwide organization with subsidiaries and distributors in more than 50 countries. Its headquarters are in Sweden. Piab (Shanghai) Co., Ltd. is the only subsidiary in China.
Established in 1951, Piab designs innovative vacuum solutions that improve the energy-efficiency, productivity, and working environments of vacuum users around the world.
As a reliable partner to many of the world’s largest manufacturers, Piab develops and manufactures a complete line of vacuum pumps, vacuum accessories, vacuum conveyors and suction cups for a variety of automated material handling and factory automation processes.
Piab utilizes COAX®, a completely new dimension in vacuum technology, in many of its original products and solutions. COAX® cartridges are smaller, more energy efficient and more reliable than conventional ejectors, and can be integrated directly into machinery. This allows for the design of a flexible, modular vacuum system.
Please visit our website www.piab.com .
关于我们
Piab是遍布世界的公司，在全球五十多个国家有子公司和经销商。总部位于瑞典。派亚博真空产品贸易(上海)有限公司是在中国的唯一子公司。
Piab成立于1951年，专门设计创新真空解决方案，改进能源效率、生产效率以及全球真空用户的工作环境。
作为全球多家最大型制造商信赖的合作伙伴，Piab 研发并制造出一系列真空泵、真空元器件，真空输送机和吸盘，广泛应用于自动化物料传送和工厂加工自动化传输。
Piab在许多它的原有产品和解决方案中使用COAX®这种全新的真空技术。与传统普通的真空发生器相比，COAX® 的真空发生管更小，节能效率更高，更值得信赖，并可以直接集成到机器中应用。这实现了灵活的模块型真空系统设计。
请登录我们的网站www.piab.com