IT helpdesk(IT 技术支持)
英特飞模块地毯（中国）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：家居/室内设计/装潢
职位信息
- 发布日期：2016-12-17
- 工作地点：太仓
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：4500-5999/月
- 职位类别：网络管理(Helpdesk) 技术支持/维护工程师
职位描述
职位描述：
Key Responsibilities：
1. Support for Greater China – 4 remote locations, plus factory and office in Taicang
2. Approximate 40 remote users and 80 internal users
3. Available for out of hours contact and call out.
4. Mobile device and Cisco phone system
5. Desktop standards – Windows 7/10 Pro, Lotus Notes, and MS Office
6. Server standards – Windows 2008/2012, Citrix virtualization , Domino Server
7. Provide first level support including phone, computer, email etc. to all users in Taicang factory and other distributions in China
8. Knowledge and experience on windows 7/10 OS, as well as windows server 2008/2012
9. Knowledge and experience on WAN/LAN management
10. Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
11. Manage hard and soft break fix services for laptops and desktops.
12. Support, Manage, Optimize and Maintain the configuration and installation of the Laptop and Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
13. Ensure that each Laptop/Desktop Device is installed with the appropriate image
14. Should have good expertise on IBM Lotus, MS office and Outlook.
15. Preferable to have a good understanding of Cisco VPN, and mobile device support.
16. Preferable to have a good understanding of Cisco phone system
17. Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
18. Monitor security profiles and anti-virus software on all Laptop and Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Personal Attributes：
1. Developing Others - Actively seeks to improve others’ skills and talents by providing constructive feedback, coaching, training opportunities and assignments which challenge their abilities and encourage development.
2. Motivating Others - Enthuses others and facilitates successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work, and arousing a strong desire to succeed among team members.
3. Teamwork - Co-operates and works well with others in the pursuit of team goals; shares information, supports others.
4. Flexibility - Adaptable: receptive to new ideas; willing and able to adjust to changing demands and circumstances
5. Information Gathering - Seeks all possible, relevant information for problem solving and decision making; consults widely, probes the facts, analyses issues from different perspectives.
6. Problem Analysis - Breaks problem into constituent parts and differentiates key elements from the irrelevant or trivial; makes accurate use of logic; draws sound inferences from information available.
7. Technical skills and competences - Demonstrates detailed knowledge and expertise in relation to the job; readily absorbs new technical information and keeps up to date in specialist areas.
Experiences：
1. Previous experience of desk site support in an IT Department
2. Strong desktop experience
3. Able to work independently and proactively to achieve established objectives with minimal supervision.
4. Minimum 2-4 years of working experience in the mid or large IT environment
5. Be familiar with MS product, MS server 2008/2012, MS office etc
6. Ability to speak and write in English
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Key Responsibilities：
1. Support for Greater China – 4 remote locations, plus factory and office in Taicang
2. Approximate 40 remote users and 80 internal users
3. Available for out of hours contact and call out.
4. Mobile device and Cisco phone system
5. Desktop standards – Windows 7/10 Pro, Lotus Notes, and MS Office
6. Server standards – Windows 2008/2012, Citrix virtualization , Domino Server
7. Provide first level support including phone, computer, email etc. to all users in Taicang factory and other distributions in China
8. Knowledge and experience on windows 7/10 OS, as well as windows server 2008/2012
9. Knowledge and experience on WAN/LAN management
10. Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
11. Manage hard and soft break fix services for laptops and desktops.
12. Support, Manage, Optimize and Maintain the configuration and installation of the Laptop and Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
13. Ensure that each Laptop/Desktop Device is installed with the appropriate image
14. Should have good expertise on IBM Lotus, MS office and Outlook.
15. Preferable to have a good understanding of Cisco VPN, and mobile device support.
16. Preferable to have a good understanding of Cisco phone system
17. Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
18. Monitor security profiles and anti-virus software on all Laptop and Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Personal Attributes：
1. Developing Others - Actively seeks to improve others’ skills and talents by providing constructive feedback, coaching, training opportunities and assignments which challenge their abilities and encourage development.
2. Motivating Others - Enthuses others and facilitates successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work, and arousing a strong desire to succeed among team members.
3. Teamwork - Co-operates and works well with others in the pursuit of team goals; shares information, supports others.
4. Flexibility - Adaptable: receptive to new ideas; willing and able to adjust to changing demands and circumstances
5. Information Gathering - Seeks all possible, relevant information for problem solving and decision making; consults widely, probes the facts, analyses issues from different perspectives.
6. Problem Analysis - Breaks problem into constituent parts and differentiates key elements from the irrelevant or trivial; makes accurate use of logic; draws sound inferences from information available.
7. Technical skills and competences - Demonstrates detailed knowledge and expertise in relation to the job; readily absorbs new technical information and keeps up to date in specialist areas.
Experiences：
1. Previous experience of desk site support in an IT Department
2. Strong desktop experience
3. Able to work independently and proactively to achieve established objectives with minimal supervision.
4. Minimum 2-4 years of working experience in the mid or large IT environment
5. Be familiar with MS product, MS server 2008/2012, MS office etc
6. Ability to speak and write in English
职能类别： 网络管理(Helpdesk) 技术支持/维护工程师
关键字： IT Helpdesk 技术 支持
公司介绍
选择英特飞的理由有很多，而下面这些让英特飞真正地独树一帜。
论规模，我们是全球领先的方块地毯设计与制造商。论声誉，我们以创意与勇气著称。带着对方块地毯全球市场潜力的卓识远见，雷·安德森先生于1973年创建了英特飞。
从生产至管理，这份远见贯穿始终而绝非侥幸。远见需要革新来实现。这对于我们，就像原料对于生产一般至关重要。我们向不同寻常的想法说“YES”的时刻，正是我们开辟通往创新与发现道路的时刻。而创新与发现让我们能向客户提供尖端的技术、时尚的审美，以及完美的产品性能。
革新也是零任务的核心，在2020年之前我们将彻底消除对环境造成的所有负面影响。发展中的不仅仅是我们的产品，我们的经营模式也在不断突破。它包括从产品的再设计、供应链的重构，到邀请客户共同参与创建一个可持续系统的所有方面。
英特飞欢迎你！
论规模，我们是全球领先的方块地毯设计与制造商。论声誉，我们以创意与勇气著称。带着对方块地毯全球市场潜力的卓识远见，雷·安德森先生于1973年创建了英特飞。
从生产至管理，这份远见贯穿始终而绝非侥幸。远见需要革新来实现。这对于我们，就像原料对于生产一般至关重要。我们向不同寻常的想法说“YES”的时刻，正是我们开辟通往创新与发现道路的时刻。而创新与发现让我们能向客户提供尖端的技术、时尚的审美，以及完美的产品性能。
革新也是零任务的核心，在2020年之前我们将彻底消除对环境造成的所有负面影响。发展中的不仅仅是我们的产品，我们的经营模式也在不断突破。它包括从产品的再设计、供应链的重构，到邀请客户共同参与创建一个可持续系统的所有方面。
英特飞欢迎你！
联系方式
- 公司地址：地址：span上海市虹口区东大名路1089号北外滩来福士3303室