理赔审核
万宝盛华企业管理咨询（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：中介服务
职位信息
- 发布日期：2016-12-03
- 工作地点：上海
- 招聘人数：若干人
- 语言要求：英语
- 职位月薪：8000-9999/月
- 职位类别：保险理赔
职位描述
职位描述：
Main Duties/Responsibilities:
? Adjudicate claims in accordance with policy terms and conditions to meet personal and team productivity and quality goals.
? Monitor and highlight high cost claims and ensure relevant parties are aware.
? Monitor turnaround times to ensure your claims are settled within required time scales, highlighting to Team Leader when this is not achievable.
? Respond within the time commitment given to enquiries regarding claims status and perform necessary action as required, with first call resolution where possible.
? Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines.
? Build relations with internal departments to ensure all resources are utilised to the benefit of the customer and reaching out to relevant service partners where necessary.
? Identify potential process improvements and make recommendations to Team Leader
? Actively support other team members and provide resource to enable all team goals to be achieved.
Experience Required:
? A minimum of 12mths experience in medical administration, claims environment or customer service focused organization.
? High level of spoken and written English required.
? Experience of working in a Contact Centre environment.
? Experience within the insurance industry is advantageous.
? Ability to meet/exceed targets and manage multiple priorities.
? Proficient in Microsoft Office applications.
Skills:
? Must possess excellent attention to detail, with a high level of accuracy.
? Strong interpersonal skills with good verbal and written communication to internal and external clients.
? Strong customer focus with ability to identify and solve problems.
? Ability to work under own initiative and be proactive in recommending and implementing process improvements.
? Ability to organise, prioritise and manage workflow to meet individual and team requirements.
? Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
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Main Duties/Responsibilities:
? Adjudicate claims in accordance with policy terms and conditions to meet personal and team productivity and quality goals.
? Monitor and highlight high cost claims and ensure relevant parties are aware.
? Monitor turnaround times to ensure your claims are settled within required time scales, highlighting to Team Leader when this is not achievable.
? Respond within the time commitment given to enquiries regarding claims status and perform necessary action as required, with first call resolution where possible.
? Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines.
? Build relations with internal departments to ensure all resources are utilised to the benefit of the customer and reaching out to relevant service partners where necessary.
? Identify potential process improvements and make recommendations to Team Leader
? Actively support other team members and provide resource to enable all team goals to be achieved.
Experience Required:
? A minimum of 12mths experience in medical administration, claims environment or customer service focused organization.
? High level of spoken and written English required.
? Experience of working in a Contact Centre environment.
? Experience within the insurance industry is advantageous.
? Ability to meet/exceed targets and manage multiple priorities.
? Proficient in Microsoft Office applications.
Skills:
? Must possess excellent attention to detail, with a high level of accuracy.
? Strong interpersonal skills with good verbal and written communication to internal and external clients.
? Strong customer focus with ability to identify and solve problems.
? Ability to work under own initiative and be proactive in recommending and implementing process improvements.
? Ability to organise, prioritise and manage workflow to meet individual and team requirements.
? Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
职能类别： 保险理赔
公司介绍
万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。
联系方式
- Email：manpowerrecruiting@163.com
- 公司地址：华苑产业园海泰大道