长沙招聘

职位描述：
Job Responsibilities:

Create quotations in SAP once get parts queries fromChinasales or from customers directly & provide quotation to customers by email or FAX

Compare quote price and customer confirmed quotations or PO, double confirms with customers and ask for sales group for discount approval if needed

Transfer confirmed quotations into sales orders in SAP following up company standard work

Feedback orders confirmation and updated delivery schedule to customers

Track orders goods ready status and payment status for shipping, push payment before delivery

Follow up delivery closely, track and finish related operation in SAP in time

For some special requests from KA customer website, should handle on-line quotation, order confirmation and follow-up delivery closely, track and finish related operation in customer system. Twice in one week to go customer website is requested basically

Regularly send order list to related sales team, and collect their feedback to expedite SO delivery, or need their supports on special issues.

Handle customer complaints & record in call-center work list

Follow up quotations closely with customer and sales, try to turn opened quotation into order

Handle PS order process for ICS business

Other issues assigned by supervisor or manager

 

Job Goal

100% parts quotes the same day to customers once get queries, except new material extend cases

100% parts orders input into SAP within 24 hours from receiving confirmed quote or PO from customers

100% correctness for all information put into SAP

Cooperate with sales team to finish monthly & quarterly sales forecast

Weekly follow up on customer request delivery date on sales orders

No customer complaints about service attitude

Review order terms and conditions within 24 hours for standard sales contract, and also can give good advices to sales team for no-standard contract based on company policy

First response to customer within 30 minutes once we receive customer complaints, Second response to customer within 24 hours & tell customer the basic solution; Assist customer to delivery cargos within half of day if the complaints is very urgent such as customer line is shut down.

 

Requirements

Education

College degree or above in Logistics or related field

 

Work Experience

At least 2 years related experience in order processing or customer service, full knowledge /understanding of order processing or customer service techniques;

 

Other Qualifications

Highly motivated and self-disciplined; self-motivated, customer-oriented;

Loyalty, hardworking, careful working attitude;

Good team-worker & communication skills;

Basic knowledge on finance aspect;

Familiar with PC operation and SAP system operation is better 举报 分享

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。