Customer Service Representative
安德阿镆贸易（上海）有限公司
- 公司规模：150-500人
- 公司性质：合资(欧美)
- 公司行业：批发/零售
职位信息
- 发布日期：2019-01-22
- 工作地点：上海-黄浦区
- 招聘人数：1人
- 职位月薪：6000-7999/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Customer Service Representative, Greater China Distributors
Location: Shanghai Reports to: Manager, Customer Service
SUMMARY:
Provide operational support to the Greater China distributors
Essential Duties and Responsibilities include but are not limited to the following:
? Process floor set & replenish order and build/maintain strong relationships with FPs.
? Track order delivery and advice FPs of updated order status to ensure timely and sound order fulfillment.
? Follow up delivery issues and customer complaints timely to improve customer satisfaction by cross function communication.
? Process branch order and internal order such as sample, promo etc.
? Maintain customer master data in system and keep updated rightly and timely.
? Develop reporting for business requirements
? Continuously work with BRM team on SAP B1 enhancement
? Deal with other tasks assigned by team leader.
Technical Attributes of Ideal Candidate: include but are not limited to the following:
? Bachelor’s Degree
? 2+ years experience in customer service or sales supporting function in retail industry
? Proficiency in Microsoft Office Suite.
? ERP knowledge, SAP experience is preferred.
? Excellent interpersonal and communication skills
? Passionate, self-motivated, proactive.
? Well organized, detail oriented, performance driven & good in prioritization
? Root cause analysis and strong problem solving skills
? Good command in English
Behavioral Attributes of Ideal Candidate: include but are not limited to the following:
-Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
-Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
-Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
-Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings.
-Written Communication - Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
-Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
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Customer Service Representative, Greater China Distributors
Location: Shanghai Reports to: Manager, Customer Service
SUMMARY:
Provide operational support to the Greater China distributors
Essential Duties and Responsibilities include but are not limited to the following:
? Process floor set & replenish order and build/maintain strong relationships with FPs.
? Track order delivery and advice FPs of updated order status to ensure timely and sound order fulfillment.
? Follow up delivery issues and customer complaints timely to improve customer satisfaction by cross function communication.
? Process branch order and internal order such as sample, promo etc.
? Maintain customer master data in system and keep updated rightly and timely.
? Develop reporting for business requirements
? Continuously work with BRM team on SAP B1 enhancement
? Deal with other tasks assigned by team leader.
Technical Attributes of Ideal Candidate: include but are not limited to the following:
? Bachelor’s Degree
? 2+ years experience in customer service or sales supporting function in retail industry
? Proficiency in Microsoft Office Suite.
? ERP knowledge, SAP experience is preferred.
? Excellent interpersonal and communication skills
? Passionate, self-motivated, proactive.
? Well organized, detail oriented, performance driven & good in prioritization
? Root cause analysis and strong problem solving skills
? Good command in English
Behavioral Attributes of Ideal Candidate: include but are not limited to the following:
-Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
-Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
-Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
-Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings.
-Written Communication - Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
-Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
职能类别： 客服专员/助理
公司介绍
About
用激情、设计和不断创新让运动者更强。
To make all athletes better through passion, design, and the relentless pursuit of innovation.
使命
Mission
Under Armour 的使命简单而直接：用激情、设计和不断创新让运动者更强。我们的团队打造全球最具革新性的功能性运动装备。为保证产品有***的品质以及帮助运动者有***的表现，Under Armour在设计所有产品时都会设身处地地从运动者
的角度考虑。因此，当你穿起Under Armour的产品时，你的运动表现会发挥得更好。
At Under Armour, our mission is simple: to make all athletes better through passion, design, and the relentless pursuit of innovation. Our team works to build the world’s most innovative performance products. Everything we make is designed with the athlete in mind to ensure the very best quality and performance. When you put on an Under Armour product, it’s making you better.
公司概况
Company Overview
Under Armour 创立于1996年，由曾经担任美国马里兰州大学美式足球队队长的 Kevin Plank 所成立，以快干排汗的强力伸缩运动衣为最初的开发目标产品，旨在令运动者在运动时保持涼爽、干燥和轻盈，表现更为出色。自始，Under Armour 日渐发展成为一个创新运动品牌，提供适合男女运动者及青年运动者的功能装备及配件。
It all started in 1996 when Under Armour CEO and founder Kevin Plank created the original performance T-shirt that wicked sweat and regulated body temperature to make athletes cooler, drier, lighter, and better. Since that first T-shirt, Under Armour has grown into the most innovative brand in all of sports with gear for ***, women, and youth.
Under Armour的全球总部位于美国马里兰州的巴尔的摩，并在丹佛、香港、多伦多、广州、上海及阿姆斯特丹设立地区办公室。Under Armour的产品遍布全球至少85个国家。Under Armour全资附属公司MapMyFitness为全球***的线上健身社群之一。
Located in Baltimore, MD, Under Armour can be found in more than 85 countries and has offices in Denver, Hong Kong, Toronto, Guangzhou, Shanghai and Amsterdam. Under Armour's wholly owned subsidiary, MapMyFitness, powers one of the world's largest Connected Fitness communities.
用激情、设计和不断创新让运动者更强。
To make all athletes better through passion, design, and the relentless pursuit of innovation.
使命
Mission
Under Armour 的使命简单而直接：用激情、设计和不断创新让运动者更强。我们的团队打造全球最具革新性的功能性运动装备。为保证产品有***的品质以及帮助运动者有***的表现，Under Armour在设计所有产品时都会设身处地地从运动者
的角度考虑。因此，当你穿起Under Armour的产品时，你的运动表现会发挥得更好。
At Under Armour, our mission is simple: to make all athletes better through passion, design, and the relentless pursuit of innovation. Our team works to build the world’s most innovative performance products. Everything we make is designed with the athlete in mind to ensure the very best quality and performance. When you put on an Under Armour product, it’s making you better.
公司概况
Company Overview
Under Armour 创立于1996年，由曾经担任美国马里兰州大学美式足球队队长的 Kevin Plank 所成立，以快干排汗的强力伸缩运动衣为最初的开发目标产品，旨在令运动者在运动时保持涼爽、干燥和轻盈，表现更为出色。自始，Under Armour 日渐发展成为一个创新运动品牌，提供适合男女运动者及青年运动者的功能装备及配件。
It all started in 1996 when Under Armour CEO and founder Kevin Plank created the original performance T-shirt that wicked sweat and regulated body temperature to make athletes cooler, drier, lighter, and better. Since that first T-shirt, Under Armour has grown into the most innovative brand in all of sports with gear for ***, women, and youth.
Under Armour的全球总部位于美国马里兰州的巴尔的摩，并在丹佛、香港、多伦多、广州、上海及阿姆斯特丹设立地区办公室。Under Armour的产品遍布全球至少85个国家。Under Armour全资附属公司MapMyFitness为全球***的线上健身社群之一。
Located in Baltimore, MD, Under Armour can be found in more than 85 countries and has offices in Denver, Hong Kong, Toronto, Guangzhou, Shanghai and Amsterdam. Under Armour's wholly owned subsidiary, MapMyFitness, powers one of the world's largest Connected Fitness communities.
联系方式
- 公司地址：上海市黄陂南路838弄A座31楼 (邮编：200023)