长沙招聘

职位描述：
Customer Service Representative

Reporting to: Customer Service Supervisor

Requirements:
Qualifications:
? University or college degree in foreign language or other majors with good command of English; French and German speaking is a plus
Experience:
? 1-2 related working experience preferred, fresh but fast learning graduate accepted
Skills and abilities:
? Good communication and interpersonal skills. Actively shares relevant information, clearly communicates, and listens to feedback on.
? Self-motivated
? Fast-learner
? Responsible. Actively contributes to an effective, collegial, and agreeable team environment.
? Professional. Effectively applies knowledge of visa application issues.
? Strong sense of customer-focus
? Patient, persistent, calm, and polite in the face of challenges and stress.
? Detail oriented
? Problem solver
? Capable to work under pressure

Responsibilities:
? Provide client service excellence to applicants at all times. Receive customers in visa center, answer customer’s inquires
? Collects required application documents in the required order, ensure data entry accuracy.
? Maintain a professional appearance and friendly demeanor at all times
? Attends morning/evening meeting. Immediately inform management of any problems or issues related to her/his daily work and regularly make suggestions on how to improve efficiency and client service
? Complete daily report
ISO duties:
? Participate security related trainings
? Conduct security related activities assigned to this position
? Follow security related requirements when fulfilling the responsibilities of this position
? Report security incidents to the supervisor when detected 举报 分享

TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our 46 countries of operations.

We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.

Our Group Values
Integrity, Respect, Professionalism, Innovation, Commitment

For more information on TLScontact, please visit: corp.tlscontact.com

TLScontact is what your are looking for if:
- you are the kind of person who thrives for challenges
- you are looking for personal development opportunities with truly global reach

What makes us the Best Place for People:
- we ranked one of the top 8 Best Companies to Work for？ in Greater China in 2012
- Our office is LEED Gold certified with modern green furniture and high-tech air filtration system
- You will have free access to a high-end Fitness club under our corporate membership
- Complementary coffee, soft drinks and fruits available to all our staff

We want you to join us if you:
- are proactive
- are efficient and organized
- are a self-starter and hard working
- are a team player
- always pay attention to details
- have good interpersonal skills

关于我们

我们的快速成长，来自于客户对我们的信任和每天我们在全世界的团队的出色成就。

我们做什么

TLScontact是一间迅速发展的面对面服务中心。我们为客户提供具有特殊标准的高安全性，高管理控制性，和高透明度的顾客管理服务。

我们的价值观

统一、尊重、专业、创新、承诺

Teleperformance

TLScontact是Teleperformance集团下一个专门提供面对面服务的分属公司，卓越的服务品质全球领先。

Teleperformance已经在为全球很多个公司提供顾客关系管理，技术支持和应收账款管理服务，并取得了优异的成绩。

在2013年，Teleperformance集团实现了32.3亿美元的收益。

面对面服务

TLScontact 专门提供与顾客面对面的顾客关系管理的外包服务。我们的中心能够将客户和他们的顾客相连接，提供的服务范围包括从内勤处理到收到申请。

遍布全球

我们全球性的业务分布和经验丰富的团队使得我们能够在非常短的时间内在世界上任何一个地方开始经营新的面对面业务。