长沙招聘

职位描述：
Position: Application Support Analyst, Project Transform
Reference: AD16156
Closing Date: 7 December 2016
Contract Status: Full-time
Vacancy: 1
Salary & Benefits: RMB130,000 to RMB190,000 per annum before all deductions, depending on qualifications and experience
Working Location: Ningbo

Job Outline
The post holder is a technical expert with a background in application support who possesses a thorough and substantial understanding of supporting Enterprise Resource Planning applications (preferably Oracle based). He/she will also be experienced in communicating with a wide range of non-technical stakeholders and adept in providing second line support. He/she must be a strong communicator with excellent problem-solving skills who is able to identify creative solutions and promote change within a complex service environment.

Qualifications
Essential
? Minimum HNC or equivalent, plus substantial work experience in a relevant role OR proven track record with extensive work experience in a relevant technical or scientific role
? Understanding of ERP applications
? Understanding of relational database technologies
? Ability to communicate clearly to non-specialist audiences
? Empathetic and with strong interpersonal skills
? Highly adaptable and flexible. Able to adjust quickly to new situations and changing priorities
? Creative and innovative problem-solving skills
? Demonstrable IT experience with substantial proven expertise in second line support
? Demonstrates a good understanding of the ITIL service management methodology and is able to evidence this through current working practices e.g. Change Control

Desirable
? ITIL Foundation Qualification
? Ability to identify new opportunities, provide creative solutions and promote change
? Experience of Oracle/PeopleSoft application support
? Experience with one of; PeopleSoft Campus Solutions, PeopleSoft CRM or OBIA
? Familiarity with an enterprise IS environment
? Familiar with the HE context and environment

Main Duties and Responsibilities
Support the applications and components that underpin specific services delivered by Operations to the business and our customers. Primarily responsible for:
? Ownership of specific Oracle PeopleSoft applications to ensure the service is not only routinely maintained but also improved in alignment with business and user requirements and needs
? Ownership and resolution of incident/problem/service requests records and ensuring these are regularly maintained and updated maintained to include current statuses and activities performed to date.
? Liaise with the Service Management, Infrastructure Solutions and Test teams to support, maintain, optimise and improve technical and service elements of live IS Services
? Track and coordinate dialogue with external supplier’s representatives and their internal Incident and Problem management systems
? Work with IT Service Transition to promote services to live
? Responsible for undertaking detailed investigations to identify root causes/fixes for complex technical issues
? Involved in technical and service discussions to help drive new innovative ideas to improve the quality and the efficiency of the services we provide
? Undertake systems maintenance/monitoring of operation; Capacity and Performance Management

Involvement in and supervision of the daily team activities:
? Perform the gatekeeper role
? Attend daily operations catch-ups
? Attend Problem Management meetings

Develop and enhance relationships with our key partners:
? Project Transform – to understand what is being developed and how this will be supported
? IS Partnering – to develop an awareness of new developments in their early stages and how these may impact the Oracle PeopleSoft applications
? IS Development – to guide the development teams for operational requirements
? IT Service Transition – to ensure the smooth handover into a live environment
? Internal Service Management and External Suppliers – ensure support objectives are met

Provide support to the Application Support Manager with status reporting

Act as an internal and external consultant, advising on the development and management of the Universities applications and systems

Develop own skills and professional capability in line with the needs of the service

Participate in training and staff development schemes as trainer or trainee as appropriate

Maintain appropriate professional development, expertise and awareness

Undertake other tasks and responsibilities as may reasonably be required.


How to Apply
Please send job application with the following documents before the closing date:
1. UNNC Application Form (please download from http://www.nottingham.edu.cn/en/about/documents/applicationform.doc );
2. Cover Letter;
3. CV.
Please kindly note that all documents should be completed in English and in Word/ PDF format.
Late or incomplete application will not be considered to be shortlisted.
Please send application and enquiries to job@nottingham.edu.cn 举报 分享

宁波诺丁汉大学创建于2004年，是经中国教育部批准，由英国诺丁汉大学与浙江万里学院合作创办，在中国设立的***家引进世界一流大学优质教学资源、具有独立法人资格和独立校区的中外合作大学。根据泰晤士高等教育以及上海交通大学公布的权威排行榜，诺丁汉大学位列世界高校百强。

学校位于宁波市高教园区，占地面积887亩，建筑面积20万余平方米。目前在校生7800余人，教职员工800余人，来自于世界上70多个国家和地区。学校为员工提供国际化的工作环境，良好的薪资福利待遇和职业发展机会。

应聘须知

进行线上简历投递，所有信息和上传文件必须用英文填写，通过简历筛选者，将会由人力资源办公室以电话或电子邮件形式告知具体面试安排。