长沙招聘

职位描述：
Job Summary and Mission
This job contributes to Starbucks success by providing continuous support in the troubleshooting of existed HRIS platinum (Platinum, WFM), and new HRIS implementation, meanwhile the job will take responsibilities in reviewing HRIS data and cleaning up issued records. In the long term, we respect the job owner could also perform HRIS training to end users, update the HRIS user manual, and involve the design of HRIS support process with vendor and IT department, and transform the job core value from routine maintenance area to the change management area.

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Act as a key supporter to provide routine maintenance support, including:
？ Create end user’s account;
？ Adjust security setting based on biz demand;
？ Restore locked account and password;
？ Collect bugs from end users;
？ Track the troubleshooting progress for reported system bugs;
？ Provide coordination among end users, IT and system vendors
- Act as a key auditor to track partner master data, including:
？ Update PRO core data in HRIS system, e.g. department, position, pay grade, public holiday schedule;
？ Evaluate the quality of Partner Master Data and track data correction progress;
？ Work with IT to track and manage data integration issues;
？ Keep connection with Global Partner Data team to support smooth integration between China Local HR systems and Global systems;
？ Provide user manual or training guide for the change of data maintenance rule
- Act as a key advisor to support system change, including:
？ Gather new system change’s demand from end users;
？ Evaluate solution of system change with IT and system vendors;
？ Participate UAT test before deployment;
？ Provide communication with end users for the deployment of new enhancement;
？ Organize system training to end users;
？ Prime the upgrade of HRIS manual and related support document
- Act as a key consultant to support system-oriented process change, including:
？ Optimize Partner Master Data maintenance process based on the functionality in new HRIS – SuccessFactors
？ Build up Partner Coupon management process based on new Partner eCoupon system
？ Set up SC Partner Leave & OT management process based on new SC Leave & OT system
？ Enhance Store Absence & Leave management process based on the functionality in WFM or future Successor system
- Participate new HRIS implementation – SuccessFactors, and provide necessary support in:
？ Review the functionality in new system and related workflow
？ Review partner master data maintenance process
？ Support data cleanup and migration
？ Attend System Administration Training
？ Attend System and UAT test
？ Provide training to end users
- Review and optimize system support process within help from IT, system vendor and else PRO SSC teams;
- Lead small HR system’s implementation and related process change;
- Manage system change related budget control and payment within help of PRO SSC Head

Summary of Experience
-？ Experience with SC Employee administration process, e.g. onboard, separation, transfer, promotion, contract renew;
-？ Experience with Retail Employee administration process;
-？ Experience with Absence & OT administration process;
-？ Experience with Applicant Tracking process, e.g. job posting, sourcing, interview management, onboard;
-？ Experience with Payroll related process, e.g. IIT calculation, severance payment calculation, payment;
-？ Experience with the applicable HRIS business system(s) implementation or maintenance;
-？ Experience with business processes’ optimization;
-？ Experience as internal HRIS support to be familiarized with HR processes, HRIS maintenance, and related data’s standardization and cleanup;
-？ Experience as project coordinator in large scale HRIS projects;
-？ Experience with project management methodologies and tools

Required Knowledge, Skills and Abilities
- Negotiation skills;
- Advanced analytical and problem-solving skills;
- Proficiency in HR system and process’s development, and information management;
- Knowledge of HR process improvement, business process re-engineering and quality control methods;
- Ability to handle confidential and sensitive information;
- Proficiency in Microsoft Word, PowerPoint, Excel, Access and Project;
- Knowledge of project management methodologies, from initial justification through implementation and evaluation;

Core Competencies
- Puts the customer first
       Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
- Works well with others
       Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.
- Leads courageously
      Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions
- Develops continuously
      Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.
- Achieves results
      Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact. 举报 分享

    星巴克咖啡公司成立于1971年，始终致力于商业道德采购并烘焙世界上高品质的阿拉比卡咖啡。今天，在全球76个国家和地区，拥有28,000多家门店的星巴克是世界上首屈一指的专业咖啡烘焙商和零售商。星巴克始终坚持对卓越品质和服务的承诺，遵循我们的愿景和价值观，通过每一杯优质的咖啡每天为顾客营造独特的星巴克体验。

    自1999年进入中国以来，秉承“激发并孕育人文精神——每人、每杯、每个社区”的公司使命，我们始终致力于在中国成为一家与众不同的公司：在传承经典咖啡文化的同时，关爱我们的伙伴，为顾客提供超越期望的星巴克体验，并为所在社区的繁荣做出自己的贡献。目前星巴克已经在中国大陆130多个城市开设了3,000多家门店，拥有40,000名身穿绿围裙的星巴克伙伴。这一独特优势使我们能够在每一天，通过每一家星巴克门店，践行我们的承诺。

    我们热爱我们的咖啡。我们相信通过一杯高品质的手工咖啡可以传递和分享真挚情感，而这样简单的行为或许可以为顾客提供一些正能量。因此，星巴克始终致力于通过道德采购，烘焙并提供高品质的阿拉比卡咖啡豆。我们还在中国云南普洱建立了星巴克中国咖啡种植者支持中心，旨在整合和促进可持续种植规范在当地的推广，助力云南咖啡产业的发展。从一粒种子到一杯咖啡，每一个环节都倾入了星巴克的心意和努力，只为每一次光顾我们门店的顾客可以享受醇香的浓缩咖啡及其钟爱的咖啡饮品。

    我们热爱我们的顾客。星巴克在为顾客提供始终如一的优质星巴克体验的同时，也一直致力于提升我们的顾客体验。在对产品质量和服务精益求精的基础上，星巴克强调创新，强调产品和服务的个性化，强调不断给顾客带来愉悦和惊喜。同时，星巴克充分尊重中国历史悠久的传统文化，在门店设计、地方食品和饮料供应等方面，完美地将当地习俗融合到星巴克体验之中。目前，星巴克在北京、上海和成都开设了四家风格鲜明的旗舰店。

    独特的星巴克数字平台，包括星巴克移动应用软件和星享俱乐部，帮助我们在门店以外建立与顾客的连接。星巴克始终致力于通过不断创新，建立我们和顾客之间的情感连接，同时激发他们在店内店外与更多人分享这些美好瞬间。2015年12月，星巴克在天猫上推出官方旗舰店，将独特的门店体验与线上“第四空间”体验紧密对接，这是星巴克第一个“互联网+咖啡”的心意传递平台。为了实现线上和线下门店体验的无缝对接，星巴克中国分别与腾讯、阿里巴巴达成战略合作，为顾客带来数字时代的全新零售体验。2017年，星巴克在中国创新推出首个基于微信平台的社交礼品体验“用星说”，鼓励每一个人，在每一刻，都能以一个简单的小行动，对在乎的人用心说出自己的心意。此外，为了进一步满足中国消费者多样化的支付需求，星巴克中国门店已全面接入微信和支付宝。

    我们热爱我们的伙伴。星巴克不仅是一家“咖啡”公司，更是一家“人”的公司。星巴克的核心和灵魂是“星巴克人”。在星巴克，员工被称作“伙伴”，因为他们除了拥有保险、医疗等方面的福利外，还拥有获得公司“咖啡豆股票”的权利，真正成为公司的一员。同时，星巴克还积极为伙伴打造实现梦想的平台，坚信把伙伴利益放在第一位，尊重他们所做出的贡献。星巴克连续获得怡安翰威特2013年度、2015年度、2017年度“中国***雇主奖”及2017美世***福利创新奖，肯定了星巴克在中国对于企业文化及人才发展等方面的持续投入和卓越成绩。

    星巴克视自己为一家“不同寻常”的公司。星巴克在中国发展的同时，也带来了星巴克的核心价值——融入并回馈当地社会。通过各种方式与所在社区建立深层次的连接是星巴克一贯的宗旨。进入中国以来，星巴克始终致力于回馈社会，对于中国社会的发展做出自己的一份贡献，在地方和全国范围内开展企业社会责任项目。至今，星巴克中国的伙伴和志愿者们一共贡献了超过65万小时的社区服务，增进了与社区和顾客的情感联系。

    秉承我们的企业价值，付之于切实行动，我们致力于打造一个与众不同的公司，一个继续让我们的伙伴和顾客为之骄傲的企业。


     如果你想了解更多星巴克中国的信息，请登陆星巴克公司主页：www.starbucks.com.cn