Night Shift Team Leader 夜班主管-上海-00334
路华救援（北京）有限公司上海分公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：保险
职位信息
- 发布日期：2016-11-24
- 工作地点：上海
- 招聘人数：1人
- 工作经验：2年经验
- 学历要求：大专
- 语言要求：英语 良好
- 职位月薪：4500-5999/月
- 职位类别：客服主管
职位描述
职位描述：
岗位职责
1．执行中心管理制度与规范。
Execute the management system of Call Center Department.
2．对坐席工作现场进行指导，并协助处理各类疑难案件。
Give the guidance of the operators' work, and help the operator to handle some complicated cases.
3．对新进的组员进行在线带训,并递交带训报告给培训师。
On-line coaching for the new operators, and report the training specialist the training result.
4． 监督所属团队坐席的日常工作，保证部门内部各项流程正常运作。
Monitor the daily work of group operators, ensure the standard completment of all the working process in call center.
5．在业务繁忙季节，协助坐席处理各类呼入呼出案件，保证各类案件的在线操作符合公司制定的相关标准
Assist agent to handle incoming and outgoing calls in a prompt and courteous manner on line with company standards in the service busy seasons.
6. 完成上级交代的其他任务。
Achieve other tasks delegated by Call Center Manager.
任职要求
1. 大专以上学历，两年以上客服工作经验。
College degree, over 2 years experience in CSR.
2. 流利地中英文听、说、读、写能力。
Fluency in written and oral English.
3. 熟练使用Office软件：Word，Excel，PPT，Visio。
Excellent for office software usage, eg: Word, Excel, PPT, Visio.
4. 熟悉呼叫中心相关管理软件的使用，Nortel或Avaya等。
Familiar with the application of call center management tool, eg:Nortel, Avaya.
5. 擅长领导以及人员管理技巧，能构建良好团队，善于与各阶层、各部门做有效人际沟通。
Excellent for team management, and effective communication with different departments and levels of people.
6. 个性开朗，有团队协作精神，执行力强。
Out-going, excellent for team work, strong exicution.
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岗位职责
1．执行中心管理制度与规范。
Execute the management system of Call Center Department.
2．对坐席工作现场进行指导，并协助处理各类疑难案件。
Give the guidance of the operators' work, and help the operator to handle some complicated cases.
3．对新进的组员进行在线带训,并递交带训报告给培训师。
On-line coaching for the new operators, and report the training specialist the training result.
4． 监督所属团队坐席的日常工作，保证部门内部各项流程正常运作。
Monitor the daily work of group operators, ensure the standard completment of all the working process in call center.
5．在业务繁忙季节，协助坐席处理各类呼入呼出案件，保证各类案件的在线操作符合公司制定的相关标准
Assist agent to handle incoming and outgoing calls in a prompt and courteous manner on line with company standards in the service busy seasons.
6. 完成上级交代的其他任务。
Achieve other tasks delegated by Call Center Manager.
任职要求
1. 大专以上学历，两年以上客服工作经验。
College degree, over 2 years experience in CSR.
2. 流利地中英文听、说、读、写能力。
Fluency in written and oral English.
3. 熟练使用Office软件：Word，Excel，PPT，Visio。
Excellent for office software usage, eg: Word, Excel, PPT, Visio.
4. 熟悉呼叫中心相关管理软件的使用，Nortel或Avaya等。
Familiar with the application of call center management tool, eg:Nortel, Avaya.
5. 擅长领导以及人员管理技巧，能构建良好团队，善于与各阶层、各部门做有效人际沟通。
Excellent for team management, and effective communication with different departments and levels of people.
6. 个性开朗，有团队协作精神，执行力强。
Out-going, excellent for team work, strong exicution.
职能类别： 客服主管
公司介绍
ROAD CHINA ASSISTANCE( http://www.roadchina.com.cn)
MAPFRE ASISTENCIA commenced operations in China on the 25th of August 2004. The company's activities in this country focus on the provision of Assistance Services to individuals and companies.
MAPFRE ASISTENCIA is a multinational insurance, reinsurance and services company founded in Madrid (Spain) in 1989, which today operates in Europe, America, Asia, and Africa.
We are specialist and international leader in Assistance and Specialty Risks which offers its clients integral solutions in four business sectors: motor, home, health and travel.In MAPFRE ASISTENCIA we have available a wide range of products which show just how extensive our knowledge of the insurance sector is. It is for this reason we were awarded the ITIJ Award certifying us as the best international assistance company.
All our professional employees have a commitment to your satisfaction, which we obtain by following three basic principles: outstanding quality in our services and actions; constant innovation and creativity in our products; and our own technological developments.
MAPFRE ASISTENCIA belongs to MAPFRE GROUP(http://www.mapfre.com), an independent Spanish corporate group that undertakes insurance activities mainly in Europe and Latin America, in both of which it is one of the leading companies. Mapfre was enlisted in Fortune's 500 Global list. (No. 463 on 2008 edition,No.394 on 2009 edition, No.357 on 2010 edition)
路华救援（北京）有限公司（ROAD CHINA ASSISTANCE）成立于2004年8月，是曼福集团在中国的分支机构，主要致力于中国境内的道路救援业务及中国公民的境外旅行救援业务。公司总部注册在北京，管理与运营中心在上海。
路华救援的母公司曼福集团(www.mapfre.com )是西班牙的知名财团。根据美国财富杂志公布的2010年世界五百强名单中排名第357位（2009年排名第394位）。
曼福早在上世纪80年代就已经开始与中国本土的企业展开了不同领域的合作，在中国经济日益蓬勃的大环境下，2004年4月，曼福集团正式进入中国市场。关于集团及业务的详细介绍请点击上文英文版中相应链接。
公司网站：http://www.roadchina.com.cn
公司地址： 上海延安西路1538号副楼3-4楼
E-mail: hr@roadchina.com.cn
MAPFRE ASISTENCIA commenced operations in China on the 25th of August 2004. The company's activities in this country focus on the provision of Assistance Services to individuals and companies.
MAPFRE ASISTENCIA is a multinational insurance, reinsurance and services company founded in Madrid (Spain) in 1989, which today operates in Europe, America, Asia, and Africa.
We are specialist and international leader in Assistance and Specialty Risks which offers its clients integral solutions in four business sectors: motor, home, health and travel.In MAPFRE ASISTENCIA we have available a wide range of products which show just how extensive our knowledge of the insurance sector is. It is for this reason we were awarded the ITIJ Award certifying us as the best international assistance company.
All our professional employees have a commitment to your satisfaction, which we obtain by following three basic principles: outstanding quality in our services and actions; constant innovation and creativity in our products; and our own technological developments.
MAPFRE ASISTENCIA belongs to MAPFRE GROUP(http://www.mapfre.com), an independent Spanish corporate group that undertakes insurance activities mainly in Europe and Latin America, in both of which it is one of the leading companies. Mapfre was enlisted in Fortune's 500 Global list. (No. 463 on 2008 edition,No.394 on 2009 edition, No.357 on 2010 edition)
路华救援（北京）有限公司（ROAD CHINA ASSISTANCE）成立于2004年8月，是曼福集团在中国的分支机构，主要致力于中国境内的道路救援业务及中国公民的境外旅行救援业务。公司总部注册在北京，管理与运营中心在上海。
路华救援的母公司曼福集团(www.mapfre.com )是西班牙的知名财团。根据美国财富杂志公布的2010年世界五百强名单中排名第357位（2009年排名第394位）。
曼福早在上世纪80年代就已经开始与中国本土的企业展开了不同领域的合作，在中国经济日益蓬勃的大环境下，2004年4月，曼福集团正式进入中国市场。关于集团及业务的详细介绍请点击上文英文版中相应链接。
公司网站：http://www.roadchina.com.cn
公司地址： 上海延安西路1538号副楼3-4楼
E-mail: hr@roadchina.com.cn
联系方式
- Email：hr@roadchina.com.cn
- 公司地址：地址： 上海延安西路1538号副楼3-4楼