应用工程师（制药方向）
德祥科技有限公司
- 公司规模：150-500人
- 公司行业：制药/生物工程
职位信息
- 发布日期：2016-11-20
- 工作地点：北京-海淀区
- 招聘人数：1人
- 学历要求：硕士
- 语言要求：英语 熟练
- 职位月薪：6000-8000/月
- 职位类别：售前/售后技术支持工程师
职位描述
职位描述：
工作职责：
1.为用户提供仪器、配套软件的培训。确保客户能熟练的使用和操作产品。
2.提供电话或现场技术支持，对设备、软件的使用和维护提供技术支持，协助客户优化产品应用。能够进行基本的设备故障修理和设备维护。提供后续的跟进和产品支持，以确保客户满意程度。
3.为客户提供技术介绍，组织、参与研讨会和交流会。进行样品测试，包括样品测试，调整，优化，或制定符合客户要求的协议。
4. 在系统安装、客户培训、产品交流会和行业展会等活动中积极寻求采购意向，并在关键客户中推动产品销售。
5.与产品管理团队和市场营销团队进行市场开发和过程开发，撰写和产品手册、应用说明书。收集客户需求信息、市场改进建议、拓展新客户、增加产品竞争力。
相关福利：
公司为员工提供完善的福利制度：周末双休、五险一金、商业保险、法定节假日、年假、带薪病假、话费和饭费补贴、出差补助、每年一次体检等。
Field Application Scientist/ Engineer-Pharmaceutical Industry
Company and Position Overview:
Comply with international rules and regulations of pharmaceutical industries and meanwhile accord with national principles is the new trend for China. Under this circumstances, whole solutions for Pharma companies is getting more important, that industries are facing a great challenge of finding an appropriate, high sensitive, reproducible, hybridized probe for reliable testing and sustainable development. Our company is the one dedicated to supply highly innovative equipment with proven performance and references and to deliver application consultation service with the growth of need of material characterization in the industry. We require passionate technology advocate to join our team to contribute the promising extensive application knowledge and pharmaceutical related regulations and accreditation to assist the development of industry.
Education
PhD or research master degree holder in Pharmaceutical Engineering, Bio Pharmaceutical or related technical discipline; in addition has experience on working or joining projects of R&D of pharmaceutical companies is preferred.
Essential Duties and Job Functions
Process Development and Consultation
Be responsible for understanding and communicating with customers on process improvement, quality control testing, technology development needs in order to assist the customers with optimizing applications, including process development design by using our Pharma related equipment or most suitable type of equipments on the market. This includes on-site application and customer service support.
Training on Regulation Pharmaceutical Industry
Be sensitive towards regulation or rules updates on related market in home and abroad especially drug consistency evaluation & FDA certification process and make it into solutions towards customers. Train product team to be familiar with all those solutions and help product team & sales team to promote on the market.
Sales Support
Give technical presentations for customers, including seminars and workshops. Conduct sample testing demonstrations including sample testing, and adapt, optimize, or develop protocols to meet customer requirements. Participate in trade shows as needed. Generate and qualify new sales prospects.
Service and Process Consultation Service Sales
Actively seek out service contracts or process consultation service sales opportunities during system installations, customer trainings, trade shows and conferences, and drive service sales in key accounts.
Business Development and Marketing Support
Make suggestion according to market hotpot & current product situation of new distribution opportunities. Interface with Product Management Team and Marketing Team in market and process development and the translation, writing and review of technical manuals, application notes and scientific publications. Gather information about customer needs, suggestions for market improvements, new customer group ideas, user issues, and competitive activities for use by Management team.
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工作职责：
1.为用户提供仪器、配套软件的培训。确保客户能熟练的使用和操作产品。
2.提供电话或现场技术支持，对设备、软件的使用和维护提供技术支持，协助客户优化产品应用。能够进行基本的设备故障修理和设备维护。提供后续的跟进和产品支持，以确保客户满意程度。
3.为客户提供技术介绍，组织、参与研讨会和交流会。进行样品测试，包括样品测试，调整，优化，或制定符合客户要求的协议。
4. 在系统安装、客户培训、产品交流会和行业展会等活动中积极寻求采购意向，并在关键客户中推动产品销售。
5.与产品管理团队和市场营销团队进行市场开发和过程开发，撰写和产品手册、应用说明书。收集客户需求信息、市场改进建议、拓展新客户、增加产品竞争力。
相关福利：
公司为员工提供完善的福利制度：周末双休、五险一金、商业保险、法定节假日、年假、带薪病假、话费和饭费补贴、出差补助、每年一次体检等。
Field Application Scientist/ Engineer-Pharmaceutical Industry
Company and Position Overview:
Comply with international rules and regulations of pharmaceutical industries and meanwhile accord with national principles is the new trend for China. Under this circumstances, whole solutions for Pharma companies is getting more important, that industries are facing a great challenge of finding an appropriate, high sensitive, reproducible, hybridized probe for reliable testing and sustainable development. Our company is the one dedicated to supply highly innovative equipment with proven performance and references and to deliver application consultation service with the growth of need of material characterization in the industry. We require passionate technology advocate to join our team to contribute the promising extensive application knowledge and pharmaceutical related regulations and accreditation to assist the development of industry.
Education
PhD or research master degree holder in Pharmaceutical Engineering, Bio Pharmaceutical or related technical discipline; in addition has experience on working or joining projects of R&D of pharmaceutical companies is preferred.
Essential Duties and Job Functions
Process Development and Consultation
Be responsible for understanding and communicating with customers on process improvement, quality control testing, technology development needs in order to assist the customers with optimizing applications, including process development design by using our Pharma related equipment or most suitable type of equipments on the market. This includes on-site application and customer service support.
Training on Regulation Pharmaceutical Industry
Be sensitive towards regulation or rules updates on related market in home and abroad especially drug consistency evaluation & FDA certification process and make it into solutions towards customers. Train product team to be familiar with all those solutions and help product team & sales team to promote on the market.
Sales Support
Give technical presentations for customers, including seminars and workshops. Conduct sample testing demonstrations including sample testing, and adapt, optimize, or develop protocols to meet customer requirements. Participate in trade shows as needed. Generate and qualify new sales prospects.
Service and Process Consultation Service Sales
Actively seek out service contracts or process consultation service sales opportunities during system installations, customer trainings, trade shows and conferences, and drive service sales in key accounts.
Business Development and Marketing Support
Make suggestion according to market hotpot & current product situation of new distribution opportunities. Interface with Product Management Team and Marketing Team in market and process development and the translation, writing and review of technical manuals, application notes and scientific publications. Gather information about customer needs, suggestions for market improvements, new customer group ideas, user issues, and competitive activities for use by Management team.
职能类别： 售前/售后技术支持工程师
关键字： 现场技术应用 生物制药 制药工程
公司介绍
自 1992 年创办以来，德祥科技有限公司就一直是实验室及工业检测仪器设备和服务行业的领导供应商。德祥建立了强大的销售网络：总部设在香港，作为国内科学仪器行业的领导供应商，我们服务于生命科学、工业、制药、政府、教育、石化、电子以及商业实验室等众多领域。凭借与世界知名科学仪器制造商之间的战略合作关系、以及不断优化的公司自身运作和服务质量，德祥每年都为数以千计的客户提供产品。
我们自豪地拥有
富有激情、高度专业化的领导和团队
良好的历年业绩和信誉
覆盖全国的销售网络
专业的应用和技术支持
完备的后台支持，包括市场营销、服务热线以及后勤运作等方面
我们的宗旨
作为卓越的全球仪器供应商，为了满足每一个领域客户的需要，我们提供：
完整的解决方案
先进的产品
专业的技术支持
满意的客户服务
公司文化和价值观
我们本着诚信、公开、诚实和公平的原则开展业务。努力营造与员工和客户之间的互相尊重、坦诚沟通、高效互动的健康环境。
对于客户，德祥致力于了解他们的实际需求，并尽力满足他们的近期和长期需求。德祥在员工们的创新和努力中不断进步，所有我们可以对客户做出这样的承诺。
对于员工，我们把员工当成公司的主人，公司资源也就是员工的资源。我们为员工提供学习培训机会、公平的绩效管理制度、安全的工作环境等，从而实现员工自身的进步和成长。团队合作精神是成功的必备条件。
Tegent has been a leading distributor of laboratory and industrial testing instrumentation, equipment, and supplies since 1992. We establish strong distribution network .
We serve the life science, industrial, pharmaceutical, government, education, petrochemical, electronics and commercial testing laboratory markets as the leading China distributor of scientific equipment and supplies. Through a combination of strategic partnerships with world respected manufacturers and continuous improvement of operation and services, we supply hundreds of products to thousands of customers every year.
We are proud of having
Passionate and professional teams and leaders
Proven track record of performance and reliability
Full sales coverage of China and Vietnam market
Professional application and technical support
Extensive backend support including marketing, customer support hotline and logistic operation
Our Mission
Excel as the premier global source of instrumentation to meet individual customer needs within the scientific and engineering communities, by providing:
Complete solutions
Innovative products
Professional technical assistance
Satisfactory customer service
Company Culture and Values...
We conduct business with integrity, openness, honesty and fairness.
We strive to maintain healthy environment in which our employees and customers can enjoy each other with open & honest communication, responsive and respectful support.
With our customers, we focus to understand their true needs and satisfy their both short and long term requirements. These are done by our full commitment to customers with continuous improvement through innovation and proactive initiation of our employees.
For our employees, we act as if they own the company and treat company resources as if they were their own. We help people develop by providing continuous learning and growth opportunities, fair performance management system, secure and supportive working environment and company investment commitment. Teamwork is basic unit for success
我们自豪地拥有
富有激情、高度专业化的领导和团队
良好的历年业绩和信誉
覆盖全国的销售网络
专业的应用和技术支持
完备的后台支持，包括市场营销、服务热线以及后勤运作等方面
我们的宗旨
作为卓越的全球仪器供应商，为了满足每一个领域客户的需要，我们提供：
完整的解决方案
先进的产品
专业的技术支持
满意的客户服务
公司文化和价值观
我们本着诚信、公开、诚实和公平的原则开展业务。努力营造与员工和客户之间的互相尊重、坦诚沟通、高效互动的健康环境。
对于客户，德祥致力于了解他们的实际需求，并尽力满足他们的近期和长期需求。德祥在员工们的创新和努力中不断进步，所有我们可以对客户做出这样的承诺。
对于员工，我们把员工当成公司的主人，公司资源也就是员工的资源。我们为员工提供学习培训机会、公平的绩效管理制度、安全的工作环境等，从而实现员工自身的进步和成长。团队合作精神是成功的必备条件。
Tegent has been a leading distributor of laboratory and industrial testing instrumentation, equipment, and supplies since 1992. We establish strong distribution network .
We serve the life science, industrial, pharmaceutical, government, education, petrochemical, electronics and commercial testing laboratory markets as the leading China distributor of scientific equipment and supplies. Through a combination of strategic partnerships with world respected manufacturers and continuous improvement of operation and services, we supply hundreds of products to thousands of customers every year.
We are proud of having
Passionate and professional teams and leaders
Proven track record of performance and reliability
Full sales coverage of China and Vietnam market
Professional application and technical support
Extensive backend support including marketing, customer support hotline and logistic operation
Our Mission
Excel as the premier global source of instrumentation to meet individual customer needs within the scientific and engineering communities, by providing:
Complete solutions
Innovative products
Professional technical assistance
Satisfactory customer service
Company Culture and Values...
We conduct business with integrity, openness, honesty and fairness.
We strive to maintain healthy environment in which our employees and customers can enjoy each other with open & honest communication, responsive and respectful support.
With our customers, we focus to understand their true needs and satisfy their both short and long term requirements. These are done by our full commitment to customers with continuous improvement through innovation and proactive initiation of our employees.
For our employees, we act as if they own the company and treat company resources as if they were their own. We help people develop by providing continuous learning and growth opportunities, fair performance management system, secure and supportive working environment and company investment commitment. Teamwork is basic unit for success
联系方式
- 公司地址：地址：span鱼珠智谷E-PARK