长沙招聘

职位描述：
Key Responsibilities:
? Ensures process excellence and performance improvements through structured and logical approach in a captive BPO environment
? Ensures alignment and management of DMAIC project portfolio and local initiatives in collaboration with local site team
? Able to collaborate with operations team from Agent level to center Head Level for Improvement and implementation
? Lead the implementation of First Choice and act as a mentor for DMAIC and Lean initiatives.
? Ensure successful completion and tracking of strategic Global improvement initiatives
? Ensure the customer survey results are acted upon in cooperation with the different operations and customer facing team
? Able to optimize the FTEs in the processes and design simulation ,as and when applicable ,to have a right balance between KPI ,FTEs and Volume
? Can achieve tangible financial target of Euro X through process efficiency improvement
? Implement framework for Transactional Quality Audits in various processes
? Roll-out companywide projects with intense cross-functional involvement.
? Lead and drive the achievement of performance measurements across the organization.
? Leads and steers the MIS team
? Act as a change agent and have logical and analytical ability
? Self-motivating and able to work independently as a Black belt
? Coordinate, manage and own the BCP manual. Support Center management during any potential BCP situations
? Lead and ensure that the BCP process and documentation has been updated on a timely manner and complied accordingly.


People Management:

? Determine performance targets for each function within BPO and monitor individual performance including coaching
? Develop a culture of quality, service excellence and continuous improvement
? Drive a spirit of effectiveness in the team
? Develop a team spirit and effective cooperation
? Plan, organize and direct an efficient and effective function geared towards generating impact.
? Manage the allocation of appropriate resources and commitment of staff to the achievement of Global objectives and targets.
? Identify training needs and opportunities to develop a highly skilled functional department.

Educational Qualifications:

? Bachelor’s Degree in Business Administration/Quality Management/ Industrial Engineering preferred
? Required skill(s): Six Sigma Black belt working in BPO from last 2-3 years .Logistic BPO will be preferred ( Not Mandatory)
? Certification : Six Sigma Black Belt ,Lean tools , Knowledge Excellent knowledge in Excel, Power point application





Work Experience and skills:

At least 8-10 year(s) of working experience in the related field is required for this position.

? Strong Leadership
? Senior Advisor (Silver certification a plus)
? Stakeholder Management is key (ACT certification a plus)
? Project management skills (DePICT understanding)
? Proficiency in statistical tools( Minitab/Sigma excel)
? Communication skills
? Solid change management skills
? Strong analytical and problem-solving skills
? Direct customer facing experience (plus) 举报 分享

敦豪全球货运（中国）有限公司简介
敦豪全球货运（中国）有限公司是敦豪全球货运物流在中国的旗下公司之一。敦豪全球货运物流（ DHL Global Forwarding) 即全球500强企业德国邮政集团敦豪集团（DPDHL)旗下致力于物流货运的业务板块，在国内主要从事国际及国内空运、海运、行业项目/包机，客户项目管理以及国际供应链管理等业务。现有员工约2400人，在全国32个城市设有分支机构, 是国内空海运行业的翘楚.公司目前正在实施“首选战略”，拟通过提高服务质量和创造令人愉悦的工作氛围成为客户及员工首选，使其不仅是行业最大，而且是最优秀的公司。

Global Service Center
为提高服务质量，力求实现物流与信息流的的高效集成，DHL全球货运服务共享中心成都中心于2009年10月成立。将中国大陆，中国香港,中国台湾，日本，韩国及公司其他亚洲地区的海运及空运进出口物流信息处理维护集中于成都中心管理。即运用现代信息处理技术进行统一化的物流信息的收集、存储、传输、加工整理、维护，输出和分析。现成都中心拥有员工450人，另外位于印度孟买和菲律宾马尼拉的中心员工规模达1500人。