重庆招聘

职位描述：

Job # 262475 990735
Locations China, Shanghai
Job families Services (engineering)
Teams Consulting services

Support Engineer - SQL Support

The Support Engineer is a trusted advisor to IT Professionals. You will have a chance to work with some of the world’s largest companies, as well as smaller companies on the leading edge of their industry. You will solve high level complex problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.

You will represent Microsoft in customer communication via phone, email, chat or on site to assist customers in resolving technical issues involving Microsoft products and services. You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.

Responsibilities:

Act as a technical focal point in cooperative relationships with other companies.

Manage crisis situations that may involve technically challenging issues and diverse audiences.

Own and resolve technically complex mission critical or politically hot customer issues

Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.

Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.

Stay up to date on the leading technologies and technical certifications. Contribute to product improvement, and participate in pre-release activities and BETA programs.

Development and delivery of training in person or remote to share knowledge with other engineers. Mentoring of new engineers;

Travel throughout Latin America as needed.

Competencies:

Must possess the ability to work independently with minimal management supervision and as part of regional team of engineers;

Superior problem solving and troubleshooting skills;

Demonstrate strong interpersonal and communication skills, create a positive relationship with customers and peers to achieve Win-Win outcomes. Work with diverse audiences including highly technical IT professionals, developers, architects, and executive management.

Demonstrated exceptional customer service in politically charged environments, overall communication and technical writing skills.

Exhibit leadership through personal responsibility, accountability and teamwork.

Proficiency with Microsoft Office with strengths in Outlook, Word, Excel and PowerPoint and associated applications

Technical Requirements:

Primary responsibilities and knowledge requirements include a thorough understanding of one or more of the following products/technologies:

•SQL Server

•Azure Database

•Heterogeneous Database Management Systems like Oracle, MySQL, etc.

•Big Data and Machine Learning knowledge

Microsoft Technology Associate (MTA), MCSA: SQL Server are strongly preferred, but not required at hire. Related field (or equivalent) experience will be considered.

Experience:

Support Engineer - 2 years of experience working with the technologies described above

Education:

Bachelor’s degree or above required

Language:

English oral and written proficiency is required

* This position will require you to work a rotational On-Call schedule, evenings and weekends shifts.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status

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微软亚太区全球技术支持中心为个人用户、开发者、it专业人员到合作伙伴和企业级用户提供全方位、多元化的服务和技术支持。我们为微软所有上百个包括提供给企业级用户和个人用户的微软产品提供服务和技术支持。我们业务范围覆盖大中华区、亚太区、日本、美国、欧洲、中东、非洲；支持英语、普通话，粤语，泰语，韩语，北印度语 ，越南语，印度尼西亚语/马来语，塔加拉语等十种语言服务。通过直接与客户及合作伙伴联系，我们已经成为微软客户及合作伙伴体验（customer partner experience，cpe）的核心推动者，不断提升客户满意度。我们通过包括电话和在线等方式获得全球客户及合作伙伴的反馈，以此来不断完善策略、优化流程。
微软亚太区全球技术支持中心是一个于2007年8月新组建的组织,由前微软大中华区和亚太区全球技术支持中心合并共同组成。1997年11月，微软投资在上海设立微软大中华地区技术支持中心，（微软大中华区全球技术支持中心前身）这是全球500强企业在中国设立的***个全球中心。2001年10月该中心再度被提升为为微软全球技术中心，开始服务于全球的企业用户、合作伙伴和个人用户。2005年6月，增加投资在客户服务部门，客户服务部门正式加入全球技术支持中心。2007年年底，全球技术支持中心迎来了在中国的十周年庆典，并在2009年2月荣获赛迪集团颁发的“2008-2009中国技术支持服务年度成功企业”奖 。2010年3月，组织荣获赛迪集团颁发的“辉煌十年，卓越企业”奖。2010年2月至6月，参与亚太顾客服务协会的杰出顾客关系服务奖的评选，一举获得“***全球支持服务”和“***顾客满意质量体系”两项殊荣。
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