重庆招聘

职位描述：

Job # 993235
Locations China, Shanghai
Job families Services (engineering)
Teams Consulting services

Standard Job Title: Support Escalation Engineer

Job Category: Customer Service & Support

Product: Microsoft Azure

Division: SMSG

Travel Required: 10%

Location: Shanghai, China

Role Name: Support Escalation Engineer – Azure Rapid Response

Are you interested in the cloud business and Interested in a start-up like environment, passionate about cloud computing technology?

Azure Rapid Response (ARR) team supports the most critical Azure customers as well as the top StartUp customers. ARR team is looking for a customer focused Escalation Engineer passionate about providing the best end-2-end solution support for the most significant Azure customers on Azure platform.

The successful candidate should demonstrate great accountability and customer obsession, and can internalize what does “do the right things for customer” really mean. Beyond troubleshooting complex technical problems and managing critical situations, the candidate should be passionate of driving bigger impacts – being increasing customer values, improving diagnostic tools and/or driving product feedback.

Responsibilities include:

- Ability to build business relationship with key customer contact and TAM, and enhance the trust.

- Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on core Azure platform and services, and be able to work with Engineering group effectively.

- Respond to and resolve critical customer issues as part of a 24x7x365 global coverage in Asia timezone.

- Develop tools, scripts to automate troubleshooting activities and explorer diagnostic opportunity on Tenant based monitoring/alerts.

QUALIFICATIONS:

SOFT SKILLS

•Customer communication & situation management.

•Accountability & team work.

•Driving Cross-team engagement/collaboration.

TECHNICAL SKILLS

Subject Matter Expert knowledge of one or more of the following domains:

•Application development & debugging experience (c/c++/c#, Python, Node.JS, etc.)

•Azure Application development or support experiences with Azure PaaS services (Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.)

•Web Site troubleshooting and coding experience: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc.

•Database: SQL, SQL Azure

•Bigdata: HDInsight/Hadoop, Machine Learning, Azure Stream Analytics

EXPERIENCE

•At least 5 years of IT or Technical Support experience (in Tier 3).

EDUCATION/CERTIFICATION

•B.S. degree in Computer Science or equivalent experience

•At least one of Azure solution certificates (MCSD: 70-532, 70-533, or 70-534) preferred.

Microsoft is an equal opportunity emplyer and supports workforce diversity.

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